Senior Manager, Communications - Zoro

Work Location Type: Hybrid

Zoro is an eCommerce company that's on a mission to help business owners get everything they need to run their businesses and thrive-from office supplies to power tools. But we're way more than a website. We're a team of great people with an award-winning culture. Check us out and see for yourself!

Compensation

The anticipated base pay compensation range for this position is $113,100.00 to $188,500.00 .

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Zoro's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Zoro reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

About Zoro

Zoro.com is a leading B2B eCommerce platform offering nearly 15 million tools, parts, and supplies to help businesses thrive. Since launching in 2011, Zoro has brought a B2C-like experience to the B2B space-blending digital innovation, customer obsession, and operational excellence to reshape how business customers shop. With over $1 billion in annual revenue and aggressive growth plans ahead, Zoro is just getting started.

The Role & Opportunity

Zoro is seeking a strategic, creative, and action-oriented Senior Manager of Communications to build and lead our internal and external communications program. As a key partner to the President and leadership team, this individual will define Zoro's voice-shaping how we engage team members, customers, suppliers, and the broader industry.

This leader will design and execute a comprehensive communications strategy that supports Zoro's growth, reinforces our unique culture, and keeps our customer at the center of every message. The role blends hands-on execution with high-level strategy, offering the opportunity to make an outsized impact in a fast-paced, entrepreneurial environment.

Key Responsibilities

• Define and lead Zoro's communication strategy, including internal messaging, executive communications, external engagement, media relations, and brand storytelling
• Serve as a trusted advisor to Zoro's leadership team, helping cascade strategy and context through clear, transparent, and engaging communications
• Create scalable communications processes and rhythms that align with Zoro's culture, ensuring team members stay informed, connected, and inspired
• Lead cross-functional coordination of all communications, ensuring alignment across functions, channels, and audiences
• Champion customer-obsessed, culturally resonant messaging that reinforces Zoro's values and strategic priorities
• Drive external visibility through earned media, organic social, awards, thought leadership, and strategic partnerships
• Identify potential reputational risks and support crisis communication planning and response as needed
• Use data and insights to assess communication effectiveness and continuously improve impact

What We're Looking For

• 7+ years of experience leading internal and external communications for high-growth or large-scale organizations, preferably in eCommerce, tech, or B2B environments
• Proven ability to craft clear, compelling, and aligned messaging across diverse audiences
• Experience supporting senior executives with strategic communications, messaging development, and high-impact storytelling
• Strong business acumen and the ability to operate as a communications expert and strategic business partner
• Exceptional writing, editing, and interpersonal communication skills
• Experience building media relationships and managing public-facing narratives
• Confidence and discretion in managing confidential, sensitive, or high-stakes communication needs
• Track record of building and scaling communication programs and processes in dynamic, fast-paced settings
• Demonstrated ability to collaborate cross-functionally and influence at all levels of an organization
• Bias for action, intellectual curiosity, and a passion for culture-building and storytelling

Zoro is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Client-provided location(s): Chicago, IL

Job ID: Grainger-322320-en_US

Employment Type: OTHER

Posted: 2025-07-23T23:32:23