Service Engineering (English, Japanese)

Minimum qualifications:

• Bachelor's degree in Engineering or equivalent practical experience.
• 8 years of experience in manufacturing of consumer electrical mechanical related products.
• Ability to communicate in English and Japanese fluently to partner with local stakeholders and vendors.

• Master's degree or PhD in Electrical, Mechanical, Industrial, Materials, or a related engineering field or equivalent practical experience.
• Experience setting up manufacturing assembly processes, driving product launches and assembly process optimization within manufacturing operations.
• Experience in technical leadership, project management, and executive communication.

• Lead the execution of service strategies related to New Product Introduction (NPI)product development of Consumer Hardware (HW) Service Operations and provide product technical support.
• Work closely with cross-functional teams in understanding customers requirements and collaborate with cross-functional teams to guide products design for repairability and serviceability.
• Identify and implement opportunities for NPI service improvement and setting product design for serviceability/ repairability goals.
• Apply Root Cause Corrective Action (RCCA) fundamentals and collaborate with teams to help them in understanding and applying RCCA tools and principles and analyze failure to resolve issues.
• Drive process design, optimization, and qualification activities of a manufacturing process for a component, part, or product.