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Program Implementation Manager - Pharmacy Coupon and Co-pay Assistance


GoodRx is America's healthcare marketplace. Each month, millions of people visit to find reliable health information and discounts for their healthcare - and we've helped people save $60 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

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About the Role

The Program Implementation Manager will be responsible for leading program launches for our Patient Affordability/Support solution offerings. The ideal candidate will have a background in managing co-pay programs and be well versed in delivering successful programs while driving revenue growth.

This role will develop strong relationships with external partners (copay vendors, CRM vendors, and other pharma services companies) to continually evolve the implementation process for existing and new programs, based on customer needs, internal efficiencies, and new internal and external requirements.


  • Using your baseline understanding of Patient Affordability/Support solutions, develop a thorough understanding of GoodRx programs, becoming the subject matter expert on possibilities within our platform
  • Work with clients to manage the Regulatory review submission process
  • Stay up to date with industry trends, best practices, and regulatory requirements in the Pharma space
  • Collaborate with internal subject matter experts such as Business Intelligence, Product Management, Engineering, and Privacy/Legal to deliver tailored solutions to customers
  • Create visual examples of programs using our enterprise CMS tool and Figma
  • Effectively report out on project statuses and communicate capacity to leadership
  • Balance innovation with delivery when custom access solutions are being developed with a client
  • Drive quality and timely implementation of all new customer engagements through project management, business analysis, and implementation to go-live, ensuring all contract program terms are successfully met, and shorten implementation timelines
  • Own programs and launches from kick-off to go live to shorten launch dates that directly impact the company revenue
  • Partner with the Account Management team post-program launch, as needed, to reinforce program KPIs and to provide insights to help clients achieve business goals
  • Drive all program implementations in a systematic way, tracing out how changes to one part of a plan or solution will have ripple effects in other areas.
  • Projects will require close teamwork with our Client Success Account Managers, Product leads, Engineering, and Sales, for both existing offerings as well as custom creative solutions.

Skills & Qualifications:

  • 5+ years of professional experience as project or implementation manager, within pharma patient affordability or patient support is a must, and a college degree.
  • Deep understanding of pharmacy claims adjudication, application of manufacturer business rules, and associated claim data
  • Familiarity with pharmaceutical regulatory review (MLR / PRC)
  • Proven ability to create projections and budgets, modeling program performance
  • Proficient with Salesforce, MS Office, GSuite, and project management software.
  • Ability to think critically and solve problems in new or creative ways
  • Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail
  • This position requires occasional travel.

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:
$108,000.00 - $173,000.00

New York Office:
$99,000.00 - $158,000.00

Santa Monica Office:
$90,000.00 - $144,000.00

Other Office Locations:
$81,000.00 - $130,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit

Job ID: GoodRX-JR100231
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Founder led