Corporate and Workplace Solutions - Workplace Experience - On-Site Solutions (Hospitality and Document Management focus), Associate, Tokyo
OUR IMPACT
On-Site Solutions is comprised of Hospitality, Document Management and Facilities, aiming to provide a comprehensive and excellent onsite workplace experience to our people and our clients. The Hospitality supports delivery of Reception, Conference, Catering and Ground Transportation Services and to provide consistent client experience in Tokyo align to regional and global standards and operating protocols. The Document Management Group supports delivery of Presentation, Production, Translation and Mail Services.
HOW YOU WILL FULFILL YOUR POTENTIAL
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- Partner with regional On-Site Solutions team and our vendors to deliver the best-in-class Hospitality and Document Management Group (DMG) provisions. Build vendor relationship at a local level to ensure that GS continues to benefit from the broader relationship through collaborating with the regional and global team
- Ensure operations meet the highest Health & Safety and food standards in the Hospitality offerings and comply to the local regulations. Collaborate with Wellness, internal/external auditors, and other similar stakeholders to ensure compliance with Hygiene, Health, and Safety best practices
- Build relationships with key business stakeholders to support the operation, drive improvement and maximize the impact of client interactions
- Identify operating efficiencies and deliver an innovative solution
- Ensure adherence to audit protocols and risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner
- Contribute to Real Estate projects, and drive Hospitality and DMG requirements supporting the design and operation of future amenity space
- Collaborate with the Sustainable Operations team to focus on sustainability across Hospitality and DMG businesses and Tier 2 diverse vendor spend
- Support an integrated workforce experience across On-Site Solutions, looking for opportunities to connect services provided by different teams
- Support and manage commercial relationships, service providers and strategic partners
- Support regional manager on liaison with revenue partners on industry trends & relationship with firm clients
SKILLS AND EXPERIENCE WE ARE LOOKING FOR
Basic Qualifications
- 3-5 minimum years experience as an operational manager with front of house hospitality experience
- Fluency in English and Japanese
- Personal integrity, initiative, leadership qualities and the ability to work as part of a team in an environment that demands excellence, time, and energy
- Serves as an effective role model with strong leadership skills
- Ability to develop credibility with clients
- Strong communication skills with proven ability to build and maintain relationships
- Creative strategist and problem solver who delivers dynamic solutions
- Proven track record of delivering service excellence
Preferred Qualifications
- Strong communicator in business Japanese
- Strong organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards
- Exceptional time management skills and ability to adapt style as the situation requires
- A strong sense of commerciality with sound negotiation skills
- Results-oriented - ability to balance multiple, time-sensitive projects while maintaining a longer term, strategic focus
- Prior experience in hospitality industry is a plus
DIVISION DESCRIPTION:
Who We Are
The Corporate and Workplace Solutions Division (CWS) focuses on commercial management, client support, advisory solutions, strategic planning, risk management, people security, real estate strategy and the enablement of collaboration and productivity tools across the firm.
We deliver a world-class work experience and environment, managing the firm's corporate real estate strategy, client engagement solutions, essential commercial and risk management functions and flexible digital workstyles that drive the firm's operating efficiency and productivity.
How We're Organized
Workplace Experience - Encompasses the comprehensive onsite workplace experience, how people interact with the workplace, on and off-site events and our overall location strategy. Departments include Capital Management, Events, Clients & Production Engineering, Real Estate Strategy, Real Estate Development and On-Site Solutions, which is comprised of Document Management, Facilities, Ground Transportation and Hospitality.
Office of Global Security (OGS) - Protects the people and assets of Goldman Sachs to ensure a safe and secure environment. Assesses risk to enable the delivery of effective security, fire and life safety protocols and leads crisis management preparation, implementation and recovery processes. Includes Physical Security & Investigations, Executive Protection, Fire Safety and Crisis Management.
Chief Operating Office (COO) - Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include Communications and User Engagement, Business Unit Management and Campus & Building Experience Engineering.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2024. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity