Sr Technical Application Specialist

JOB DESCRIPTION

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

RESPONSIBILITIES

About the Role:

• Plan, organize and direct the implementation and/or development of supported applications in accordance with strategic business plans and industry standards on multiple large projects
• Analyze business and user needs, document requirements and implement or revise new or existing systems as necessary
• Responsible for analyzing and resolving functional and technical problems
• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results
• Assist with the creation, documentation and execution of test scripts for supported systems and research and implement solutions to issues identified during testing
• Monitor scheduled application interface and provide issue resolution and After-hours support
• Provide assistance in the creation of production, ad-hoc reporting and interface solutions to complex query needs of the business using a variety of reporting tools
• Communicate with management, business partners, software vendors and suppliers on business systems and project status
• Coordinate with program development teams on software interfaces used by supported business applications
• Provide direction to and mentor fellow team members and provide feedback to management
• Additionally this position must maintain compliance with all SOX, security and operational standards
• Accurately and thoroughly document test results when testing is required
• Ability to write basic to advanced SQL queries for ad-hoc reporting and research

• Ability to understand and decipher basic data models
• Understanding of data governance concepts
• Knowledge of metadata concepts and terminology
• Advanced knowledge of business processes for supported business groups
• Advanced knowledge of information technology systems, infrastructure and operations
• Strong knowledge of relational database structures, models, and diagrams
• Knowledge of business processes for supported business groups
• Knowledge of GM Financial's core business functions
• Knowledge of information technology systems, infrastructure and operations
• Knowledge of security methodologies, policies, standards and best practices
• Significant experience in a large and complex business environment
• Working knowledge of all system applications
• Working knowledge of information systems and operations systems for supported business groups
• Working knowledge of the Corporate Business solution environment
• Knowledge of banking/financial transactions
• Knowledge of general ledger and accounting
• Ability to meet expected delivery dates and the tasks necessary to achieve objectives
• Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
• Strong people skills including the ability to interact with employees at all levels
• Excellent written and oral communication skills
• Must be a self-starter and able to manage the investigations function with minimal supervision
• Deadline oriented
• Advanced computer skills and conversance in information technology issues
• Experience with data visualization concepts and tools
• Advanced SQL skills
• Ability to thoroughly research issues in a timely manner, identify and suggest solutions and proactively implement corrective steps

• 6-8 years experience with integrating various applications preferred
• High School Diploma or equivalent experience Required
• Bachelor's Degree in related field or equivalent work or military experience preferred