JOB DESCRIPTION
Why General Motors Insurance
At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance.
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The Insurance Sales and Service Supervisor will be responsible for providing and supporting a Best in Class insurance experience by managing and providing leadership to a team of Insurance Sales and Service Representatives. This individual will be responsible for ensuring all Representatives provide our current and potential customers with an outstanding customer experience in an effective and efficient manner that supports brand loyalty and customer retention. As an integral part of the beginning stages of our insurance company, the Insurance Sales and Service Supervisor is a critical component to a successful launch and as a result must display and exhibit an entrepreneurial mindset. The Insurance Sales and Service Supervisor will enable and promote a positive work environment and the development of team member core competencies, overall performance, job skills, and development. They will lead a team that sells and services customers through various communication channels and answers inquiries on General Motors Insurance.
This role will be posted until filled.
About the Insurance Sales/Service Supervisor:
- Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
- Coach, mentor, and teach sales and services reps to support their continued growth and improvement Consistently work to develop high potential reps for future leadership roles
- Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
- Foster and nurture a supportive environment by ensuring necessary steps are taken to correct or eliminate inappropriate behaviors and conduct and consistently reinforce our company's vision and culture
- Participate in proactive efforts to execute strategies and initiatives to optimize customer experience and department performance
- Serve as an expert resource to representatives and colleagues regarding sales and service processes and procedure, product knowledge, and system use and navigation
- Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
- Support corporate initiatives and facilitate an understanding of business needs to achieve company and department objectives
- Effectively use reward and recognition tools to drive business results and associate satisfaction
- Protect interest of company by ensuring actions of self and others are in compliance with policies and laws
- Use established monitoring systems to QA, monitor, and evaluate performance Generate appropriate actions plans to enhance and improve performance of under-performing representatives
- Execute strategies to ensure workforce objectives are achieved through tracking and monitoring of rep efficiency and schedule adherence
- Identify and implement sales and service strategies that will enhance the customer experience and improve productivity and performance
- Perform other duties as assigned
- Conform with all company policies and procedures
RESPONSIBILITIES
What makes you a dream candidate:
- Advanced knowledge and understanding of OnStar Insurance systems, policies and procedures
- Understanding of personal lines insurance
- Must have a passion for providing outstanding Customer Service
- Must embrace company principles and demonstrate understanding of OnStar Insurance's culture
Skills
- Possess strong leadership skills, including the ability to influence others, develop team members and manage change and conflict
- Possess selling and negotiation skills to help build customer loyalty and retention
- Excellent oral and written communication skills
- Demonstrated ability to link specific activities to desired results
- Proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
- Ability to type a minimum of 40 words per minute
QUALIFICATIONS
Experience
- High School Diploma or equivalent required; Bachelor's Degree or equivalent combination of education and experience preferred
- Minimum of 2+ years experience leading in a customer service environment or related work experience required
License and Certifications
- Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: 100% remote
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