Insurance Sales and Service Manager - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance.

• Understand, communicate, and commit to the organization's vision, goals, and strategy
• Provide leadership to achieve outstanding service to internal/external customers and other company departments
• Participate in proactive efforts and create and execute strategies and initiatives to optimize the customer experience and department performance
• Implement and continually enhance a best-in-class sales strategy to support ongoing growth
• Design, implement, and foster a culture of equity and inclusion
• Establish the "standard of care" for General Motors Insurance customers from the quote through to the retention of policies
• Facilitate and positively lead and communicate department change, while meeting established performance goals and objectives
• Regularly communicate through meetings, feedback sessions, and written communications to ensure two-way flow of information regarding departmental news, policies and procedures, employee feedback, and ideas/recommendations
• Perform hiring, performance evaluation, and progressive corrective action activities
• Coach and develop supervisors for high performance and career growth opportunities
• Perform service observations with direct reports to provide feedback to facilitate and develop more effective leadership coaching skills
• Observe for overall service quality and identify and implement improvements to customer service processes, policies, and training
• Model and enable a positive work environment that fosters teamwork, employee recognition, team member respect and GM Financial's values
• Perform other duties as assigned
• Conform with all company policies and procedures

• Advanced knowledge and understanding of General Motors Insurance systems, policies, and procedures
• Strong understanding of call center environment reporting, telephony technology, and insurance policy and billing systems
• Strong understanding of personal lines insurance: personal auto sales and service preferred to include selling techniques and retention strategies
• Guidewire and Genesys experience preferred

• Must possess strong leadership skills, including the ability to influence others, develop team members, lead and manage change and conflict, and ability to motivate and manage performance of a department
• Excellent oral and written communication skills
• Must have a passion and excitement for a start-up environment with an entrepreneurial mindset
• Proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization
• Ability to use appropriate analysis, judgement, and logic when solving problems and making decisions

• High School Diploma or equivalent required; Bachelor's Degree in a related field preferred
• 4+ years' experience leading large teams in the personal lines insurance industry or other related industry required
• Previous sales leadership experience preferred

• Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date