Business Process Analyst I - Accounting/Finance

JOB DESCRIPTION

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work - we thrive.

• Develop reports and presentations to communicate findings to the business and across multiple teams.
• Conduct and participate in meetings with different teams throughout the organization to develop an understanding of upcoming and ongoing projects
• Regularly conduct data analysis to support decision-making and identify trends or anomalies.
• Review software, technical, and functional requirements to ensure department requirements are thoroughly documented.
• Participate in requirements gathering sessions and help translate business needs into functional documentation in coordination with project teams.
• Assist with system enhancement projects, including the development of business requirements, user acceptance test scripts/execution, and track project timelines.
• Cultivate and maintain business relationships with Securitization and Conduit Reporting, IT, and other business areas to ensure clear communication of operational objectives.
• Communicate promptly, production issues (describing issue, resolutions, and status) with both the business and the IT team.
• Collaborate with business and technical teams to outline and document requirements for process improvements and system enhancements.
• Support the Securitization and Conduit Reporting team by ensuring consistent quality, accuracy, and compliance of deliverables in alignment with departmental standards.
• Understand GM Financial's systems and processes and how systems interface.

• Understanding of a formal methodology for technology process improvement.
• Strong coaching and guiding skills in the area of process improvement.
• Working knowledge of Project Management Methodologies.
• Working knowledge of corporate policies and standards.
• Strong customer service focus.
• Working knowledge and understanding of the data warehouse and its impact to reporting and analysis.
• Proficient in using the Microsoft Office suite and SharePoint O365.
• Possess critical thinking, technical and analytical skills with an ability to evaluate problems and issues quickly in order to recommend or take the most appropriate course of action.
• Self-motivated, detail oriented and able to prioritize tasks based on business priorities and deadlines.
• Strong organizational and time management skills to manage multiple tasks and projects simultaneously.
• Excellent written and verbal communication skills with the ability to work effectively across multiple groups and focus on exceptional customer service.
• Ability to grasp how a process works and leverage that knowledge to obtain the team's goals.
• Excellent communication skills and ability to convey pertinent information to different business units.
• Proven track record of collaborating and identifying solutions in supporting cross departmental business workflow

• Minimum of a BS/BA degree; preferably in the field of business or management.
• Minimum of 2 years of experience in business process management.