Regional Services Manager (RSM) - Midwest

Job Description Summary

As a Regional Service Manager (RSM), you will be responsible to align the Service Area with priorities defined by the business and the Service Director (SD). The RSM will work with Hub Managers (HMs), and customers, to define best practices and implement standard work throughout the Service Area.

The RSM works closely with the SD to establish KPIs and annual operating plans. RSM monitors KPIs over time and supports HMs in need of assistance, or training, to meet business KPIs and objectives. Works with cross functional teams including engineering, contract performance management, fleet performance, EHS, planned maintenance and quality.

The RSM is the subject matter expert on hub management operational tactics and tools and must be comfortable navigating, or mastering, varies software tools within GEV and mentoring others to use and master the software. The RSM role is responsible for defining standard work for people leaders and assisting with implementing standard work at the HM level. The role has high levels of autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Function or P&L, high levels of evaluative judgment and operational acumen are required to achieve outcomes.

• Covers for HMs during absences, new site startups, or site closeouts.
• Develop long range forecast for service area resource needs in collaboration with HMs.
• Review and execute short, and long-range, resource plans based on resource forecasts and regional business commitments including recruitment, skills reviews, and resource development through advance level training.
• Serves as best practice mentor and coach the Service Area, works directly with HMs to standardize and improve operations.
• Contributes towards strategy and policy development and ensures delivery within area of responsibility.
• Has in-depth knowledge of best practices and how his/her own areas integrate with others; has working knowledge of competition and the factors that differentiate GEV services.
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering.
• Takes new perspectives on existing solutions and embraces continuous improvement, willing to champion change and drive solutions into the service area.
• Uses technical experience and expertise for data analysis to support recommendations for corrective actions.
• Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Primary resource for mentoring colleagues with less experience or expertise.
• May lead small projects with moderate risks and resource requirements.
• Explains difficult or sensitive information; works to build consensus and drive solutions.

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 5 years of experience in Services & Resource Management).
• Minimum of 5 years of significant experience in the Services & Resource Management.
• Ability and willingness to travel 50% of the time.

• Master's degree from an accredited university or college.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.