EU Customer Order and Fulfillment Manager - One Wind
1 month ago• Madrid, Spain
Aranjuez, Spain
Job Description Summary
EU Customer Order and Fulfillment Manager - One Wind
Job Description
Roles and Responsibilities
- Lead the Customer Fulfillment team and ensure resources are properly aligned to upcoming volume and team back ups arranged to cover holidays period in the most efficient manner.
- Responsible for the fulfillment of all orders from the multiple existing streams: Projects Orders, Unplanned Service Orders, Plannable streams (Maintenance, Top Issues, Warranty, CM&Us, proactive campaigns) and Transactional Sales. Minor and major parts orders.
- Coordinate all necessary customs requirements and interact with GE preferred brokers and warehouses to ensure documentation is timely prepared and fully compliant.
- Oversee the full delivery process and execution up to the site, so smooth and timely execution is guaranteed.
- Maintain Data integrity in RACES of content of orders, adequate parameters, costs, management cost code and all the delivery dates and ETA.
- Define and coordinate strategies and action plans to face critical shortages, as well as lead the expedite process with Sourcing and Global Planning on critical orders to guarantee proper priorities.
- Liase with Global Planning, Sourcing, Engineering and Site teams, being able to influence and provide recommendations to improve Fulfillment and On Time Delivery. Also work closely with Planning and Sourcing recommending Planned Inventory levels and advance procurement.
- Report On Time delivery metrics for the different streams and communicate updates of action plans and improvement projects to Senior Leadership, acting as the fulfillment expert.
- Actively Interface with internal and external customers, in this case regarding execution of the signed PRPs/PMPs or Parts Programs.
- Own the new countries set up in regard to resources assignment, distribution network set up, Oracle RACES set up, customs processes roll out and owners definition.
- Reduce transportation outbound cost working with transport companies to find more cost effective transport methods for standards and premium shipments.
- Finance GL Tie Transport lines analysis & classification for transportation actuals transparency and review.
- Yearly OB Overhead definition together with Finances.
- Fulfillment organization responsibilities - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.
- Purchase Order management for transport and Logistics services.
- Improve and document current processes and coordinate with other poles for standardization.
- Act as Fulfillment Lead escalation point of contact for teams outside Parts Org and key contact for customer inquiries, customer complaint (issue) resolution process.
- Position is based in Noblejas, Spain.
Required Qualifications
- Bachelor's Degree from an accredited university or college with significant experience in a customer support, logistics operations or materials planning/forecasting position.
- Fluent in English.
- Proficient in Oracle RACES, ERP Systems and Microsoft Office.
Desired Characteristics
- Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
- Able to simultaneously work on short term issues while keeping long term vision. Ability to quickly adapt and react to changes. Sense of urgency and ability to prioritize the tasks.
Additional Information
Relocation Assistance Provided: No
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Client-provided location(s): Madrid, Spain, Aranjuez, Spain
Job ID: GE_Vernova-1196350843
Employment Type: FULL_TIME
Posted: 2025-06-19T11:33:32
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training
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