EU Customer Order and Fulfillment Manager - One Wind

Job Description Summary

EU Customer Order and Fulfillment Manager - One Wind

Job Description

Roles and Responsibilities

• Lead the Customer Fulfillment team and ensure resources are properly aligned to upcoming volume and team back ups arranged to cover holidays period in the most efficient manner.
• Responsible for the fulfillment of all orders from the multiple existing streams: Projects Orders, Unplanned Service Orders, Plannable streams (Maintenance, Top Issues, Warranty, CM&Us, proactive campaigns) and Transactional Sales. Minor and major parts orders.
• Coordinate all necessary customs requirements and interact with GE preferred brokers and warehouses to ensure documentation is timely prepared and fully compliant.
• Oversee the full delivery process and execution up to the site, so smooth and timely execution is guaranteed.
• Maintain Data integrity in RACES of content of orders, adequate parameters, costs, management cost code and all the delivery dates and ETA.
• Define and coordinate strategies and action plans to face critical shortages, as well as lead the expedite process with Sourcing and Global Planning on critical orders to guarantee proper priorities.
• Liase with Global Planning, Sourcing, Engineering and Site teams, being able to influence and provide recommendations to improve Fulfillment and On Time Delivery. Also work closely with Planning and Sourcing recommending Planned Inventory levels and advance procurement.
• Report On Time delivery metrics for the different streams and communicate updates of action plans and improvement projects to Senior Leadership, acting as the fulfillment expert.
• Actively Interface with internal and external customers, in this case regarding execution of the signed PRPs/PMPs or Parts Programs.
• Own the new countries set up in regard to resources assignment, distribution network set up, Oracle RACES set up, customs processes roll out and owners definition.
• Reduce transportation outbound cost working with transport companies to find more cost effective transport methods for standards and premium shipments.
• Finance GL Tie Transport lines analysis & classification for transportation actuals transparency and review.
• Yearly OB Overhead definition together with Finances.
• Fulfillment organization responsibilities - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.
• Purchase Order management for transport and Logistics services.
• Improve and document current processes and coordinate with other poles for standardization.
• Act as Fulfillment Lead escalation point of contact for teams outside Parts Org and key contact for customer inquiries, customer complaint (issue) resolution process.
• Position is based in Noblejas, Spain.

• Bachelor's Degree from an accredited university or college with significant experience in a customer support, logistics operations or materials planning/forecasting position.
• Fluent in English.
• Proficient in Oracle RACES, ERP Systems and Microsoft Office.

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
• Able to simultaneously work on short term issues while keeping long term vision. Ability to quickly adapt and react to changes. Sense of urgency and ability to prioritize the tasks.