Staff Software Engineer - Salesforce
Today• Flexible / Remote
Austin, TXMountain View, CA
Description
Work Arrangement:
Remote: This role is based remotely but if you live within a 50-mile radius of [Atlanta, Austin, Warren, or Mountain View], you are expected to report to that location three times a week, at minimum.
The Role:
We are seeking an experienced Staff Software Engineer to join our Contact Center Development team. This Software Engineer will design and oversee the implementation of our enterprise-wide Salesforce Messaging capabilities to continue to drive digital first solutions. You will define the architecture for embedded service, multi-channel engagement (Web, In-App, SMS, Apple Messages for business), intelligent routing, Einstein Bots, and more, ensuring robust, scalable, and forward-looking solutions within our Service Cloud ecosystem.
What You'll Do:
- Architect end-to-end Salesforce Messaging solutions, defining the technical structure for embedded service deployments, various communication channels, Omni-Channel routing, skills management, Einstein Bots, and related components.
- Develop and maintain the overall technical architecture and roadmap for Salesforce Messaging features, ensuring alignment with broader platform strategy and business goals.
- Provide expert technical leadership and direction to development teams and managers on design patterns, configuration best practices, limitations, and advanced implementation techniques for Messaging.
- Design robust and scalable solutions for complex requirements involving Flows, permissions, personas, and potential integrations related to messaging.
- Establish and govern technical standards, best practices, and design patterns specifically for the Salesforce Messaging implementation.
- Ensure solutions adhere to Salesforce governor limits and optimize for performance, scalability, security, and maintainability.
- Create comprehensive technical design documentation, including solution blueprints, data models, integration points, and sequence diagrams.
- Evaluate emerging Salesforce technologies and third-party applications, providing recommendations for adoption.
- Collaborate closely with business stakeholders, Product Owners, Enterprise Architects, and other Solution Architects to align technical solutions with business requirements.
- Oversee the technical integrity of Messaging solutions through the development lifecycle, including deployment and release phases.
- Serve as the ultimate subject matter expert for Salesforce Messaging architecture and capabilities within GM.
Additional Description
Required Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or significant equivalent experience.
- 7+ years of experience within the Salesforce ecosystem, with at least 3+ years in a Salesforce Architect or comparable technical leadership role.
- Deep, demonstrable expertise in Salesforce Service Cloud and the Salesforce Messaging/Digital Engagement suite (Chat, Omni-Channel, Einstein Bots, Flow, configuration of various channels).
- Proven track record of designing scalable, secure, and high-performance solutions on the Salesforce platform, particularly for large enterprises.
- Strong understanding of Salesforce architectural principles, platform limitations, governor limits, and integration patterns.
- Experience designing complex automation using Salesforce Flow and understanding its implications within a large instance.
- Expertise in Salesforce security models, data structures, and sharing mechanisms (permissions, profiles, roles, personas).
- Excellent analytical, problem-solving, and technical documentation skills.
- Ability to effectively communicate complex technical concepts to diverse audiences (technical teams, business stakeholders, leadership).
- Salesforce Certified Application Architect and/or System Architect.
- Salesforce Certified Service Cloud Consultant.
- Familiarity with specific tools used at GM (e.g., Jira, GitHub, Copado).
Preferred Qualifications:
- Experience architecting solutions involving specific channels like SMS (using Digital Engagement), Apple Messages for Business, or WhatsApp.
- Experience designing solutions leveraging Einstein AI features beyond basic Bots and/or implementing Agentforce solutions.
- Proven experience with agile software development lifecycle and DevOps principles and tools like Copado.
- Experience architecting solutions within highly complex Salesforce environments.
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This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL
NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Compensation : The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
- The salary range for this role is 195,000 to 298,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
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Client-provided location(s): Flexible / Remote, Austin, TX, Mountain View, CA
Job ID: General_Motors-JR-202510442
Employment Type: FULL_TIME
Posted: 2025-07-22T00:16:15
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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