Shared Service Center Supervisor - São Caetano do Sul

Description

Hybrid: 02 days of the week working from home. (Monday and Friday)

Role:

The role involves building and managing a high-performing HR Shared Services team with a focus on improving structure, adapting, and increasing efficiency.

What You'll Do (Responsibilities)

• People Management : Overseeing daily operations, conducting performance appraisals, providing coaching, and implementing development plans and disciplinary actions.
• Continuous Improvement : Identifying and recommending process improvements to increase operational efficiency, quality, speed, and safety. Conducting meetings with stakeholders to align and address process gaps.
• Project Management : Organizing teams for performance improvement initiatives and ensuring adherence to project plans.
• Relationship Management : Collaborating with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects.
• Operational Efficiency : Monitoring team performance, ensuring compliance with SLAs and global policies, and conducting periodic quality checks.
• Complaint Management : Resolving issues efficiently and escalating complex matters as needed.
• The role may be adjusted based on business needs, with any changes communicated to the employee as necessary.

• Bachelor's degree in Business, Human Resources or related experience (in People Services, Shared Services or Customers Services);
• Language Skill: Advanced/Fluent English. ;

• Experience in People Services or Human Resources for Brazil environment would be a plus;
• Spanish would be a plus
• Understands the regulatory environment and/or experience in the Shared Services business for Brazil would be a plus.

• Flexibility and Organizational agility;
• Strategic thinking, consulting and analytical skills;
• Interpersonal Savvy / Communication and work collaboratively;
• Broad understanding of Operational systems and technology;
• Accountability;
• Build effective Network within other cross functional leaders and areas;
• Ability to comfortably interact with unions, employees and leaders; at all levels and proven ability to work in a team environment;
• Dealing with ambiguity;
• Problem Solving;
• Accountability: Time / Deadline / Delegate / Multitask;
• Data Driven;
• Expertise to present data, findings, and potential actions/solutions to stakeholders;
• Project management, change management and continuous improvement;
• Ability to think creatively and strategically.