Field Action Order Writing Coordinator

Description

Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to Warren - GM Global Technical Center three times per week, at minimum or other frequency dictated by the business

One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle's life. In GM, we have multiple groups who determine the root of the issue and then rely on the Customer Care & Aftersales Field Action Team to support the launch of corrective actions expediently. Every project requires team members to Think Customer by considering our customers' needs in the center of all they do. We need team members who are innovative problem solvers and risk takers to not only influence the direction of the Supply Chain Management organization, but also positively collaborate and support internal and external customers as needed to ensure successfully executed field actions. Success is defined by our team as being agile to react to changing priorities and utilizing critical data analysis along with established processes and tools that drive effective decision making.

A Field Action Order Writing Coordinator will have direct responsibility to program manage all activities necessary for ensuring order writing controls of parts for GM Field Actions. Utilizing project management skills to track milestones and deliverables is critical to achieving launch timing. As part of this, it will be necessary to collaborate with the Field action coordinators to proactively manage change, identify potential crises, and develop contingency plans. When necessary, it may involve conducting post-mortems and creating recommendations for continuous improvement.

• Collaborate cross functionally with the field action team and field action execution team using strategy and analysis to determine order writing control needs
• Position supports team with data analysis on a weekly basis
• Support new automated tool implementation to include order writing needs, ensuring that the latest technologies and methodologies are incorporated to enhance efficiency and accuracy.
• Collaborate across departments to make effective, customer-focused business decisions and solutions.
• Identify and resolve issues and conflict and Be Bold to delegate tasks and responsibilities to proper personnel.
• Develop associated communication and business documents including compliance with Litigation Holds as required.
• Interface with upper leadership on strategy to close Field Action
• Deep understanding of Supply Chain functions

• Bachelor's degree in Business, Supply Chain, Finance, related field, or equivalent work experience
• 5+ years relevant post-graduate work experience in Purchasing, Supply chain, Program/Product management, Operations, Engineering, Manufacturing, or Logistics
• Strong organizational and communication skills, with effective interpersonal ability to collaborate across all levels and functions within GM and externally to achieve field action objectives.
• Highly skilled at working independently and in a team environment with a high level of ambiguity.
• Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint
• High level of analytical ability and problem-solving skills where problems are often unusual and complex
• Working knowledge of IMS reflections, or order writing experience a plus

• Visual Basic/Macro experience highly desired
• Master's degree in Supply Chain Management, Business, or related advanced degree a plus