Are you passionate about transforming customer experiences and revolutionizing the insurance industry? This is your chance: we are seeking a seasoned Senior Product Manager to lead the development of our next generation virtual assistant solution. In this role, you will be at the forefront of shaping a user-centric, AI-powered virtual assistant that seamlessly integrates with our suite of products. Your primary responsibility will be to bridge the gap between sophisticated AI technology and a seamless, intuitive user experience.
In addition, this senior level individual role will play a pivotal part in leveraging conversational platforms and ensure a cohesive and intelligent user experience across all touchpoints. Your ability to envision and execute a unified, cross-channel conversational strategy will be key in elevating our customer engagement to new heights.
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The ideal candidate is excellent at:
- Deep understanding of AI, machine learning, natural language processing, and conversational design principles.
- Leading cross-functional teams to build AI-driven products.
- Collaborating with data scientists, engineers, and UX designers to ensure the chatbot delivers personalized, context-aware interactions that drive engagement and satisfaction.
- Working with NLP/NLU and generative AI utilizing LLMs
- Building products across the lifecycle: from vision, strategy, prioritization to user research, UX/UI, roadmap, analytics, agile delivery and go to market.
- Communicating and collaborating with various stakeholders (both internal and external) and the ability to manage expectations and requirements from different parts of the organization.
- Combining a customer-centric approach with data-driven decision making
- Understanding of current and future state tech architecture.
- Coaching and mentoring other Product Managers.
- Bachelor's Degree or equivalent practical experience
- 5+ years of experience in Product Management
- 5+ years managing all aspects of a product feature throughout its lifecycle from concept to delivery
- 5+ years leading cross-functional teams that drive results during product discovery and product delivery
- 3+ years of experience building and shipping technical products
$128,000.00 - $224,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you'll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.