Job Description Summary
The Preboarding Services Specialist delivers services supporting GE Aerospace preboarding processes. Respond to process queries from employees, managers and HRM's in a timely and professional manner. Ensures delivery in a professional, high quality and efficiency manner. Delivers and may guide less experienced team members in service delivery standards, expectations and established metrics. Provides continuous improvement focus to improve customer service levels and delivery of efficient processes and services.
Job Description
Essential Responsibilities:
- Provides preboarding support and services. Ensures performance to established standards and performance metrics.
- Manages day to day support for preboarding related service tickets, processes, transactions, escalation and program/event support (including offer letters, employment agreements, background checks, drug screen and other preboarding documentation and processes).
- With a focus to customer service, interacts directly with functional stakeholders, external candidates, employees, HRMs and people managers to deliver efficient services and standard work.
- May handle sensitive issues and communication when working through day to day issues.
- Maintains knowledge of industry trends and with a view to sharing knowledge with other members of the team.
- May lead small projects.
- Learns and applies Lean principles in maintenance of functional standard work.
- Builds relationships with COE partners, customers and end users to understand their needs and how they can be fulfilled through functional services and processes.
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Required Qualifications
- This role requires advanced experience in the Human Resources & Service Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
Desired Characteristics
- Ability to document, plan, market, and execute programs.
- Ability to assess quality of information given and ask pertinent questions to stakeholders.
- Ability to communicates concepts
- Ability to influence, advise and guide others through options and points of view
- Ability to offer new solutions to problems outside of set parameters
- Demonstrated skill in judgement to make decisions and handle complex tasks or problems
- Experience in project management
- Experience in customer service delivery
- Experience in reconciling and interpreting large data sets, analytics and performance metrics
- Knowledge of employment and hiring practices and regulations, industry practices, products and methodologies
- Knowledge of tiered support service models and applications
- Strong analytical and problem-solving mindset
- Strong oral and written communication skills