LEAP Engine Externals Hardware Product Support Engineer

Job Description Summary

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Essential Responsibilities:

• Support LEAP-1C ICA (Instruction of Continue Airworthiness) mature, review and update manual content based on engineering input, comparison analysis and customer input.
• Work with customer to track and mange ICA open items.
• Own product support responsibly of LEAP-1C unique externals hardware
• Deliver ICA update for design changes.
• Manage field issues, support & drive root cause investigation, and develop management plan.
• Answer customer technical inquires.
• Support LEAP-1A &1B fleet reliability continue improvement, significant events and complicated fleet issues investigation.
• Support regional customer technical communication and EIS related product support, ensure customer EIS smooth and successful
• Prepare and present technical information and recommendations to internal and external customers
• Participate on cross-functional teams to address specific organizational technical initiatives.

• Fluent in Mandarin and English
• Bachelor's degree or plus in Engineering, Physics, Mathematics, or Computer Science from an accredited college or university
• 3 years of experience in engineering position

• 3+ years of experience in aircraft engine hardware design, analysis, testing or integration is highly desirable
• Demonstrated ability to analyze and resolve problems
• Ability to plan, execute and document programs with process orientation approach
• Strong technical aptitude, including applicable engineering tools and systems
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Strong teamwork skills or experience in a teaming environment
• Ability to guide and influence others.
• Ability to work independently, especially under tight deadlines.
• Willingness to learn and adapt quickly.