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Customer Desk Specialist is the main logistic interface between plant Supply Chain organization and Customers, providing all the required information in a timely and professional manner.
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Customer Desk Specialist will provide excellent customer experience by managing demand/orders, preparing and executing the shipments plans in an efficient way, to best satisfy the Customer demand, following internal processes.
Responsibilities:
Ensures customer orders/forecast integration SAP (EDI - electronic data interchange, JIT - just in time, e-mail orders/forecast, POs, etc.), including new or transferred from other plants;
Check weekly customer demand, check the volumes versus sold capacity and communicates internally (with Planning Leader, Sales Manager) in case of deviations (including demand variations deviations);
Monitor and analyse demand forecast and implement corrective action to improve accuracy (MAPE, BIAS);
Demand arbitration - follow the specific instructions (arbitration thresholds validation).
Provides daily logistics interface between plant and customers;
Ensures compliance with daily and weekly delivery plan for its own portfolio of clients;
Follow-up on delayed deliveries to customers and optimize special shipments to customers;
Follow-up on logistic complaints, implement improvement actions and secure closure for logistics claims (provide 8D reports and 5Whys in customer portals).
Monitor and report delivery performance (OTTR - On Time To Request) in client-specific portals and internal tools and define and implement actions to improve performance for assigned portfolio of Customers;
PD management (daily/weekly verification and follow-up on recovery plan);
Manage customer relationship, handle communication and follow Customer specific requirements and MOS;
Follow-up on customer satisfaction (NPS/CDI/VOC - Voice of the customer) and define action plan to improve performance.
Monitors the monthly deliveries and ensure its alignment to the target set in the SIOP;
Collaborate with production planning and logistics departments to ensure deliveries on time to customers;
Actively participates in daily/weekly Tier meetings and ensures completion of assigned tasks;
Provides support for transfers of production and introduction of new standards in production;
Know and work with the specific planning tools (Demand Planning, LMS, MHS, SCC, etc.), operates SAP in accordance with existing procedures;
Follow and internally adjust the change of references (dash change; phase in/phase out) so there are no components that are no longer up to date.
Track and update weekly re-invoicing costs to customers, logistics bills invoiced by customers and create disputes/ root cause correction;
Fulfills other tasks received from manager (e.g. provide support and necessary clarifications required during internal/external audits);
Provide PoDs (proof of delivery) in case issues or as per Customers' requests
We Need:
Bachelor's degree on Business Administration, Engineering or related areas required
3+ years work experience in Multiple National Companies
2+ years work in Supply Chain
2+ years work in Customer Management
English proficiency level and German C1-C2
Strong analytical, decision making, people development, team oriented and problem-solving skills
Possess excellent organizational ability and effectively with internal and external parties
Strong verbal, written and listening skills.
SAP
BENEFITS
Meal tickets
13th salary
Private medical insurance
A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
o Extended health insurance for employees and dependents
o Dental care
o Online and offsite shopping discounts
o Private pension
o Vacation vouchers
o Transportation: Metrorex/STB monthly subscriptions or Fuel card
o Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theatre etc.)
LEARN & DEVELOP
Extensive online and on-site training programs
Support for Green Belt Six Sigma Certification
Peer2Peer Training program: learn and teach one another, offer advice, and engage
Career growth & promotion opportunities
International work environment
RELAX & WELL-BEING
Friendly working environment, alongside talented and dedicated people
Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
26 vacation days per year for all our employees