Help Garrett Advancing Motion be the customer's top choice by delivering excellent customer care
Build up your business acumen while learning to address customer needs
Be part of the team that is solving complex problems for the customer
Main Responsibilities:
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
- You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
- You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
- You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
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Main requirements:
- Bachelor's degree in Business Administration or Engineering
- Minimum of 3 years of experience in the Supply Chain area within the Autoparts Industry
- Advanced English
We value:
- A knowledge of principles and best practices in (customer service)
- Good team and communication skills
- Ability to take initiative and work with limited direction
- Ability to learn quickly
- Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
ABOUT US
This is an exciting time to join Garrett Motion! Garrett is one of the automotive industry's most iconic brands, a global innovator and technology leader that enables vehicles to be cleaner, more efficient and connected. With a nearly 70-year legacy, we serve customers worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.
Our comprehensive portfolio of emission-reducing and zero-emission solutions advance sustainable motion, from world-class turbocharging and electric boosting technologies for hybrids, to electrified powertrains and automotive software.
With innovations that combine the best of mechanical and electric, Garrett is redefining zero-emission automotive technologies.
ABOUT THE TEAM
The Garrett Integrated Supply Chain (ISC) organization manufactures and delivers safe, high quality products and services, on time, at a competitive cost to customers globally. We make quality a competitive advantage and provide world-class delivery and flexibility thanks to a result-oriented operating system which sustainably drives top performance and continuous improvement across the business in full alignment with our strategic priorities.