The Credit Analyst is accountable for timely solving customer's issues affecting payments, meeting cash forecast and past due targets, acting as liaison and support for internal and external stakeholders, reconciling transactions on customer's account to ensure accuracy of the account information. Delivers timely and professional services by following established procedures and meeting standards of excellence, applies professional, operational and technical experience to continually improve processes.
Role and responsibilities:
• Learn and apply policies and procedures to ensure SOX compliance.
• Past due results explanation in a formal way with reasons, future actions, preventive actions and lessons learned
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• Owning and completing the cash forecast in time and accurately
• Hold regular calls with Sales Managers for discussing the payment performance of each customer, understand issues, dispute causes and create action plans
• Contact customers/ Garrett departments concerning outstanding debits and root causes, aiming to solve the customer pricing, logistics, quality and warranty disputes and reach past due/ bad debt/ collections targets
• Interface with functional areas at all levels for customer disputes/ disputed invoices, proofs of delivery, contract/PO issues etc, conducting the resolution process
• Log disputes in a timely manner, provide a clear view on the issue
• Supply responsive, process-effective services to customers in portfolio, follow up to ensure collection of outstanding invoices and repayment of debits where case
• Provide status reports when requested
• Build efficient business relationship with internal/ external customers, that would include smooth verbal and written communication and prompt solving of requests
• Perform risk analysis for all blocked DCD's and taken action on them Release/Block
• Challenge the blocked disputes and if case delayed payments in order to ensure payment at due date the latest
Requirements:
• Bachelor's degree
• Minimum 2 years of credit/ collections or related experience
• Fluent in English
• Teamwork
• Ability to deal tactfully, confidently, and ethically with both internal and external customers required
• Goal-oriented, motivated self-starter, with excellent planning and organizing skills
• Strong PC skills including Excel, and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.
• Good knowledge of SAP is preferred
• Strong problem-solving, interpersonal, and excellent financial analysis skills
• High accuracy and quality in fulfilling the tasks
BENEFITS
- Meal tickets
- 13th salary
- Private medical insurance
- A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
- Extended health insurance for employees and dependents
- Dental care
- Online and offsite shopping discounts
- Private pension
- Vacation vouchers
- Transportation: Metrorex/STB monthly subscriptions or Fuel card
- Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)
LEARN & DEVELOP
- Extensive online and on-site training programs
- Support for Green Belt Six Sigma Certification
- Peer2Peer Training program: learn and teach one another, offer advice, and engage
- Career growth & promotion opportunities
- International work environment
RELAX & WELL-BEING
- Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees
- Friendly working environment, alongside talented and dedicated people
- Networking area
- Bookster
- Great coffee, tea and spices
- Weekly Fruit Day
- Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
- Flexible working hours
- 26 vacation days per year for all our employees
- Hybrid work environment: 2 days' Work from Home per week