Implementation and Operations Manager

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

Client Implementation is responsible for the delivery and implementation of products to clients, business assessment, testing, product demonstrations, deployment, maintenance, engineering change upgrades, and for developing detailed customer installation / integration plans for delivered products.  Develops, plans, and organizes cross functional teams to implement customer programs as stated in proposals. Attends client meetings with Producer, Account Manager, carrier, and broker Implements product sales for new customers. May customize implementation to meet client requirements.

 

Key responsibilities further include:

• Providing technical training to customer's staff; Interpreting internal or external business issues and recommending solutions/best practices; Supporting clients within system integrations and implementations with solutions; and Evaluating use cases and client needs to develop configurations that support business processes.
• Recognized subject matter expert in sub-function typically obtained through advanced education and work experience.
• Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of function area.
• May have up to one direct report.
• Managing large projects or processes and/or products and systems with limited oversight from management.
• Coaching, reviewing and delegating work to lower-level professionals.
• Facing function related problems that are difficult and moderately complex.
• Serving as an expert within own discipline.

About You

Required:

• Typically requires University degree or equivalent and a minimum of 7 years related experience.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Client-provided location(s): Madison, WI

Job ID: 23920_39900

Employment Type: OTHER

Posted: 2025-07-30T00:00:00