Emerging Talent Training Manager

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

The Emerging Talent Training Manager leads the INVEST Program training team within the Learning Strategy & Emerging Talent (LSET) function. This role is responsible for overseeing the delivery of foundational claims' training to early-career professionals entering the organization through the INVEST Program. As a first-line people leader, the Manager ensures that training delivery is high-quality, consistent, and aligned with the established curriculum—while also serving as a critical bridge between the training function and the operational claims branches.

This role requires strong collaboration across Claims Operations to monitor caseload assignments, manage licensing, program checkpoints, and ensure a smooth and balanced onboarding experience. The ideal candidate is equal parts people leader, instructional strategist, and operational problem-solver—capable of managing escalations, mentor trainers, and ensuring INVEST participants are set up for long-term success.

How you'll make an impact

• Lead and manage a team of 3–6 direct reports (Training Specialists and Senior Training Specialists) assigned to the INVEST Program
• Ensure training delivery aligns to the approved INVEST curriculum and follows instructional best practices
• Collaborate with claims branches to closely monitor program participant caseloads, ensuring a gradual ramp-up that balances learning with real-world experience
• Partner with Operations leadership to plan workload transitions, support trainee progress, and troubleshoot onboarding challenges
• Act as point of contact for escalation management between the training team and operational teams, ensuring timely resolution of concerns
• Oversee and support licensing progress, including coordination of study schedules, testing logistics, and reporting
• Analyze training data, learner feedback, and operational input to drive continuous program improvement
• Provide coaching, feedback, and professional development support to trainers, fostering high engagement and instructional excellence
• Contribute to broader LSET strategy by identifying opportunities to enhance the INVEST experience and scale best practices

About You

• 3+ years of experience leading or mentoring training professionals; prior people management strongly preferred
• 5+  years of experience in P&C claims handling, training, or learning & development
• Deep understanding of claims operations and the needs of early-career professionals in a regulated, performance-driven environment
• Demonstrated ability to manage complex stakeholder relationships, particularly between training and operations functions
• Familiarity with licensing processes and onboarding requirements in insurance or other regulated industries
• Proven ability to use data to inform decision-making and program enhancements
• Experience supporting trainers in both live facilitation and digital content development (e.g., Camtasia, Articulate, Canva, Microsoft 365)
• High emotional intelligence, strong communication skills, and a learner-first mindset—especially when working with individuals new to the workforce

Preferred:

• Current or prior work within a TPA or Insurance Carrier environment is highly preferred

 

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Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Client-provided location(s): Mechanicsburg, PA

Job ID: 23920_38542

Employment Type: OTHER

Posted: 2025-08-29T00:00:00