About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Want more jobs like this?
Get Business Operations jobs delivered to your inbox every week.
The opportunity:
We’re looking for an Implementation Solutions Program Manager to join our growing team. The ideal candidate should have the ability to drive discovery, solution recommendations, pre-sales workflow, and post-sales workflow. You should have experience managing large-scale cross-functional projects. You are responsible for liaising with Account Executives and Product leaders across the entire Flexport organization to properly solve, document, and detail a robust implementation handover that will allow our Implementation managers to succeed and represent Flexport as the leader in effective customer onboarding.
What you'll do:
- Deliver insight and guidance on proper setup, capabilities, and timelines, and proactively ensure that the solution we are selling can be realized either with current technologies and systems and/or that we have proper buy-in from organization leaders and product owners
- Guide and make suggestions where you see gaps and potential risks to ensure we are selling the right solution for the business; sought out by Demand leaders as experts in effective customer onboarding
- Drive solutions that work and can be achieved- which will require high levels of intuitiveness, Flexport-specific knowledge, industry-standard knowledge, and the ability to escalate quickly and effectively to ensure we don’t lose time and visibility
- Lead the pre-implementation internal calls and sign-off, ensuring the implementation packet has all of the necessary details for an effective handover to the Implementation manager
- Work alongside Business Technology on projects in our software tooling that will provide a robust picture and alignment with our Implementation and Integrations teams needs
- Lead steady state reviews at 30, 60, and 90 days to measure handover effectiveness and program success; enforce standard metrics across the organization
- Interface with customers at all levels
- Interface with internal product owners and organizational leaders
- Work across the Solutions Program management team to ensure we collect and analyze customer data to improve best practices
- Align regularly with Enablement to ensure documentation and work is cascaded across global teams; assisting with internal rollouts and adoption
What you'll need:
- BA/BS degree with 1-2 years of professional logistics, supply chain, projects, programs, or consulting experience.
- Process-driven mindset with strong execution skills
- Next-level attention to detail and the drive to deliver ahead of schedule with a servant leadership approach.
- Excellent collaboration, communication, and interpersonal skills.
- Comfortability speaking to customers at all levels.
- Comfortability driving solutions with product owners and escalating effectively to organizational leaders.
- Basic understanding of supply chain, logistics, or freight forwarding operations
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.