IT Helpdesk Administrator

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an IT Helpdesk Administrator located in Zalaegerszeg.

Reporting to the the Director, Information Technology , the Analyst, IT Operations role involves supporting all Flex operations within Hungary as well as work together with the regional and global IT teams on escalations.

What a typical day looks like:

• Provide user support in case of IT issues and requests within the SLAs determined in the Service-now system
• Co-ordinating the work related to incidents and requests reported on helpdesk including the forwarding of tasks to the responsible teams, if the issue is not related to Helpdesk
• Monitoring and handling the requests and issues in the Helpdesk (Service-now) system
• Handling the issues and requests incoming via phone, email and via the ticketing system
• Creating user manuals for IT related solutions
• Software installation and configuration
• Collaborate with other departments of Flex

• An IT related education and/or relevant professional experience in a similar role
• Intermediate level of English and Hungarian - spoken and written are required in this role
• Knowledge of Microsoft Office and Windows is a must
• Understanding of the business processes in a multinational organization
• Excellent communication skills
• Experience in Active Directory administration is a plus
• Must be available to work in rotating shifts (6am-2pm; 8am-5pm; 2pm-10pm)

• Fringe benefits: bonus, Cafeteria
• Stable, dynamically developing multinational corporate background
• Unique, forward-looking manufacturing technologies, professional work environment
• Opportunity for continuous professional development provided by various and challenging tasks