IT Service Desk Associate - Dublin

Overview

The Opportunity:

The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Ireland and its employees. Reporting into your team leader, you will troubleshoot, diagnose and resolve complex PC and network problems.

The Day-to-Day:

• Provide tier 1 and tier 2 support to end-users
• Perform installation, repair, and preventative maintenance of end-user software and hardware
• Establish network connectivity and hardware and software configuration
• Support third-party software applications
• Track, resolve or escalate all incidents and requests in ServiceNow
• Implement physical end-user inter- and intra-office relocation services
• Handle software pushes and desktop imaging
• Provide Tier 1 Telecom Support
• Help develop and improve the IT Service Desk's efficiency and customer service rating
• Order equipment and services for employee business usage
• Provide a prompt response to user requests for information and assist in application system problem resolution
• All other responsibilities assigned by IT Service Desk Management

Your Qualifications:

• University degree, technical certifications, or combination of education and experience required
• 2 years of experience in IT and Infrastructure and Operations preferred
• A+ Certification ideal
• Expertise in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework a plus
• Expertise in decision-making/troubleshooting
• Excellent customer service skills required
• Able to prioritize work based on needs

Why Fisher Investments Ireland:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Ireland align with our clients' priorities by using a simple and transparent fee structure and recognised European custodians.

It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental healthcare and dental plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 11 paid holidays
• Enhanced maternity pay package with 26 weeks' top up to full base pay for eligible employees
• $10,000 fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company pension contribution of your base pay and an additional company match of up to 5% of base pay
• Monthly gym subsidy of up to €50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practices ongoing training, educational support and employee appreciation events
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS IRELAND IS AN EQUAL OPPORTUNITY EMPLOYER

Client-provided location(s): Dublin, Ireland

Job ID: Fisher-2025-15965

Employment Type: FULL_TIME

Posted: 2025-07-23T00:20:46