Operations Specialist I/ II - Business/Commercial Loan Servicing

Overview

This is a hybrid role (after the first 90 days of employment), with the expectation that time working will regularly take place inside and outside of a company. Candidates must live within a commutable distance to the Raleigh, NC office location. The schedule for this role is typically Monday through Friday 8am-5pm (however hours may vary based on business needs).

This Operations Specialist I/II position focuses on maintaining Business/Commercial loans within the Business/Commercial Loan Servicing team. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.

• Banking experience
• Experience maintaining loans
• Advanced Lending System (ALS) experience preferred (not required)
• Microsoft Suite Experience
• Loan Servicing experience a plus