Operations Services Supervisor (Bank Teller Manager)

Overview

Are you a people person? Be a First Citizens person! Join our Lake Oswego branch team and make a difference.

As a full-time Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This role processes teller transactions and other customer service requests, facilitates customer awareness and education of bank capabilities, tools and resources, and is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

• Management Skills: Capable of managing and developing members on a team to ensure operational soundness
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
• Influence: Capable of building rapport with different personalities to drive positive results
• Agility: Able to process information and move quickly through problem resolution
• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

PLEASE NOTE: This role is fully in-branch and will be located at 15700 Boones Ferry Road in Lake Oswego, Oregon. There are no remote or hybrid opportunities for this position at this time. 1+ years of prior experience in retail banking operations is required for this position.

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

• Required Education: High School Diploma or GED
• Required Experience: 1+ years in retail banking operations and/or management
  
• Preferred Education: Bachelor's Degree
• Preferred Experience: 5+ years of experience in financial services
• Preferred Skills:
  • Management or supervisory experience
  • Knowledge of retail banking products and services
  • Proficient at Microsoft Office Suite
  • Strong communication skills, both written and verbal

The base pay for this position is generally between $24.85 and $33.62 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits

Client-provided location(s): Lake Oswego, OR

Job ID: FCB-23723-en-us

Employment Type: FULL_TIME

Posted: 2024-07-17T12:29:57