Merchant Risk Compliance Manager

Overview

This position is responsible for executing all audit, compliance, vendor management, card network, and regulatory requirements for the Merchant Services business unit to align with the Bank's Risk Appetite Framework. Establish and maintain business unit internal controls, policies, and procedures. Work closely with First Line Risk management to ensure business unit adherence to corporate risk management policy.

Responsibilities

• Risk Analysis - Tracks and reports on internal and 3rd party/vendor key performance indicators. Reports operational risk events and develops remediation plans. Assists in review of internal controls, ensuring control testing is in place and results are in line with the Control Standards. Coordinates internal audit response, RCSA response, and other quarterly and annual compliance attestation requirements.
• Third Party Risk Management - Ongoing management of business unit vendors as required by TPRM policies including SLA adherence, issues management, and risk assessments. Coordinate with vendors that all required assessments and audits are completed timely and accurately.
• Client Risk and Compliance Oversight - Responsible for Payments Card Industry Data Security Standards (PCI-DSS) program and client adherence. Monitor card network data integrity requirements, card network operating violations, and implement policies to address client non-compliance.
• Risk Monitoring - Coordinates with business leaders to identify, track, and mitigate emerging business risk. Monitors industry trends for payments risk.

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Qualifications

Bachelor's Degree and 6 years of experience in credit and payment fraud avoidance management, including a minimum of 3 years supervisory OR High School Diploma or GED and 10 years of experience in credit and payment fraud avoidance management, including a minimum of 3 years supervisory

Preferred Qualifications:

• Payments Product Knowledge
• Payments Card Network Operating Requirements
• Ops & Enterprise Risk Management Experience
• Resides in Raleigh, NC or in a market within the First Citizens Bank footprint