Equipment Finance Customer Service Specialist I

Overview

This position works in a call center environment providing administrative and customer service support to the Equipment Finance Division. Performs a full range of customer service activities including addressing inquiries and concerns to find solutions and to provide outstanding customer experience to our customers.

Responsibilities

• Inbound Calls - Performs a full range of customer service activities by responding promptly and accurately to customer inquiries via inbound calls and emails. Processes a variety of customer requests within low to medium complexity levels which includes account reconciliation, account updates, document requests, copy of invoices, buyout quotes, web portal troubleshooting, etc.
• Operations and Administration - Performs duties as assigned to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.

Qualifications

Basic Qualifications

High School Diploma or GED and 1 year of experience in Customer Service

Required Qualifications
Attention to detail

Ability to navigate difficult conversations

Positive attitude

Impressive phone etiquette

Desire to learn and grow

Preferred Qualifications

Banking or Finance industry experience

Equipment Finance industry experience

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here.

Client-provided location(s): Jacksonville, FL

Job ID: FCB-23969-en-us

Employment Type: FULL_TIME

Posted: 2024-08-01T12:25:04