Senior Systems Analyst

Job Description:

The Team

Come join Fidelity as we have our Better Way of Working! Your mission, if you choose to accept it, is to join Wealth Solutions Technology chapter focused on greater delivery, efficiency, and quality. Our engineering team is innovative, diverse, passionate, and self-driven. We work in a very dynamic agile environment. You will work in the Personalized Wealth Client Experience squad focused on enabling personalized Wealth Management business in Fidelity through Flexible, Scalable platforms and report to a Chapter Leader (your manager), whose primary focus is to help you develop in your career and skills as we drive towards increased automation, continuous delivery with quality. Chapter Leaders drive the 'how': skills & mastery, while your Squad drives the 'what.'

The Purpose

As a systems analyst on Personalized Wealth Client Experience squad, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles.

The Expertise You Have

• 5+ years professional experience as a Systems Analyst for software solutions
• Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems
• Proven experience with Structured Query Language (SQL) and programming in general
• Understand the interaction of APIs
• Strong understanding and experience with complex relational database schemas and SQL management tools
• Proven experience working with REST, SOAP, JSON and APIs
• Proven experience with Agile development methodologies
• Deep knowledge of scrum tools - Jira experience desirable
• Excellent analytical skills
• Good knowledge of Behavior Driven Development - Gherkin/Cucumber
• Release coordination
• Reverse engineer code to understand business logic and develop prototypes- Excel Macros/Java/Angular
• Produce artifacts - business flow diagrams
• Have good understanding of solution architecture
• Prod incidents analysis - Splunk queries, build dashboards/alerts
• Bachelor's Degree Computer Science or related technology discipline

The Skills You Bring

• You are a detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity
• You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)
• You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements
• You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions
• Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.
• You are flexible and can adjust your work schedule to accommodate both U.S. and China-based teams and associates
• Good interpersonal and leadership and influencing skills (without direct authority of others)
• Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results

The Value You Deliver

• Ensuring the technology team is building the right software solutions and components to maximize customer experience
• Facilitating flow of requirements from the business to the technology team
• Reducing requirements and design risk and resulting costs associated with rework and redesign
• Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
• Help maintain the high level of integrity in the team
• Take ownership and accountability for figuring out what needs to be done

Certifications:

Category:

Information Technology
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Client-provided location(s): Merrimack, NH

Job ID: Fidelity-2116557

Employment Type: OTHER

Posted: 2025-08-27T23:50:08