Principal Digital Solutions Analyst

Job Description:

The Role

The Digital Solutions chapter helps create world class digital experiences at scale. Our chapter members humanize products, services, and experiences by:

• Integrating deep research & industry awareness
• Impacting product strategy
• Driving implementation across all client and associate touchpoints.

You will be embedded on a squad where you will provide business analysis and expertise to support the creation of digital experiences for our Wealth & Brokerage clients and associates. You will play a role in all phases of digital product management, including:

• Discovering the right opportunities using data
• Defining the requirements
• Designing innovative solutions
• Supporting client and field readiness
• Measuring the business outcome
• Business acceptance testing

The Expertise and Skills You Bring

• Bachelor's degree required in business, management, finance or technology related discipline.
• 8 + years of business and product analysis experience delivering customer or associate focused digital solutions of high value.
• Discovering the right opportunities using data.
• Defining the requirements.
• Designing innovative solutions.
• Supporting client and field readiness.
• Measuring the business outcome.
• Business acceptance testing.

• Client-obsessed with a passion to solve challenges through a data driven approach.
• Experience working in an agile team.
• An affinity for technology and stay up to date on industry innovations.
• Experience with APIs, data and Databases and writing requirements, data mining and testing for middle to back-end applications a plus.
• Prior experience in a contact center environment highly desirable.

The Team

Digital Solutions chapter members are passionate about bringing together process, technology, analytics, and user experience to scale our ability to serve our growing client and associate base. Our members share a set of core product management and analytical skills, as well as a set of differentiated skills which extend their ability to meet the needs of the squad to which they are aligned.

You will be aligned with our Unified Associate Profile (UAP) squad which provides internal associate facing representative data to all our wealth & brokerage associate applications ensuring a central, consistent and timely data to make our consuming applications & our associates lives easier.

Certifications:

Category:

Product Management
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Client-provided location(s): Durham, NC

Job ID: Fidelity-2114319

Employment Type: OTHER

Posted: 2025-07-31T23:45:17