Lead - Software Engineering - Production Support

Job Description:

Lead Software Engineer - Java production support

The Purpose of This Role

This position is a part of the Stock Plan Services production support Team within the WI business unit, and the role primarily involves ensuring the smooth operation of Java-based applications in a live, production environment which includes system monitoring, timely identification and resolution of incidents to minimize application down time, troubleshooting issues, problem analysis, proposing fixes, collaborating with development / infrastructure teams, maintaining application stability , improving system performance through automation and elimination of repeated process.

The Expertise You Have

• Troubleshooting and Issue Resolution:
  • Investigating and diagnosing production issues using various tools and techniques, including log analysis, debugging, and code review.
  • Identifying the root cause of problems and implementing effective solutions to restore service.
  • Collaborating with development and other teams to resolve complex issues and implement fixes.
  • Creating and maintaining documentation for troubleshooting procedures and knowledge sharing.
• Monitoring and Maintenance:
  • Monitoring application performance and system health to proactively identify potential problems.
  • Responding to alerts and notifications, taking appropriate action to prevent or mitigate issues.
  • Performing routine maintenance tasks, such as patching and updates, to ensure application stability and security.
  • Work on user reported issues, identify root cause and propose solution
• Collaboration and Communication:
  • Working closely with development teams, operations teams, and other stakeholders to ensure seamless application operation.
  • Communicating with users and stakeholders to provide updates on system status and issue resolution.
  • Participating in on-call rotations to provide 24/7 support for critical systems.
• Continuous Improvement:

• Analyzing production issues to identify patterns and trends and implementing solutions to prevent future occurrences.
• Contributing to the development and maintenance of best practices and procedures for production support.
• Participating in performance tuning and optimization efforts to improve application efficiency.

• Strong Java programming skills and experience with relevant technologies (e.g., Spring, Hibernate, API, Event/Listener framework).
• Proficiency in troubleshooting, debugging, and root cause analysis. (Splunk and Data Dog)
• Excellent communication and collaboration skills.
• Familiarity with monitoring tools and techniques.
• Understanding of software development lifecycle and release management.
• Experience with incident management and problem-solving methodologies.

• Knowledge on Micro-Services Architecture concepts and emerging patterns such as APIs, Web Services (REST/SOAP).

• You should possess exceptional stakeholder management skills
• You should possess highly proficient written and verbal communication skills in the English language
• Connect with business partners on critical incidents and work with development teams to provide issue resolution
• Participate in small to large initiatives ranging from application incident resolution work to project related tasks.
• Must be capable of learning complex processes quickly and can learn through independent research.

• Bachelor's degree in computer science, Engineering or Equivalent.
• 6-9 years of IT industry experience with production support experience
• Application support and maintenance experience is must.
• Good understanding of the financial services industry.