Lead - Software Engineering

Job Description:

Job Title: Lead - Software Engineering

The Purpose of this Role

The Workplace Investment, Stability Optimization Team in QE Center of Excellence (COE), looking for a utility player who has strong communication, highly customer obsessed, solid engineering with

production support experience.

This candidate will participate in system monitoring, installing fixes, Level 2 Problem Analysis, Incident troubleshooting and resolution, problem management, and ensuring operational standards adherence.

In this role, individual will be responsible for leading the Non-production environment stability in line with the WI Center of Excellence group's roadmap & aligning to WI, HCG and other business unit needs and the response to issues across all the business units from managed environment stability perspective.

• A Bachelor's or master's degree in Computer Science, Software engineering or related field
• At least 5 years of experience working in sophisticated production environment, on-Prem and Cloud
• Should have experience in coordinating and triaging incidents within the managed environments, with ITIL practice knowledge to support the day-to-day operations
• Experience with monitoring/observability tools such as CloudWatch, Datadog/Splunk, ELK stack.
• Knowledge of CI/CD pipelines stacks like Github, Jenkins, Maven, Docker, Artifactory, Kubernetes, Udeploy
• Hands-on Experience with Public Cloud environments, preferably AWS and Azure.
• Ensuring all agreed to operational policies and procedures are adhered to.

• Leading the coordination with stakeholders through resolution of the incident. Closely partnering and collaborating with Infrastructure, Engineering, Operations, Squads and Business Leadership to ensure alignment across the business.
• Capability to partner with Operations and Stakeholders on stability opportunities based upon reporting/trending findings as well as operational readiness
• Ability to quickly learn new concepts and technologies to support day to day operations
• Customer orientated personality exhibiting professionalism and enthusiasm
• Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications
• Deeply self-motivated with the ability to work independently, coordinating activities within cross-regional and multi-functional teams

• Hands-on Experience in Python, Unix scripting or related programming languages
• Analytical & detail orientated thought process with the ability to take methodical approach to activities such as data analysis & stability trending.

• Bring Stability and Efficiencies to WI Squads and Operations to accelerate development life cycle
• An automation mentality to drive platform stability approaches
• Streamlining processes, optimizing workflows, introducing new features with positive business impacts
• Bring together technical, procedural, and financial data to reduce toil and increase efficiency
• You will execute plans for technical standardization and process refinement within the Stability and Automation engineering organization, especially for Operations and Squads.
• Must bring flawless execution and results in role of organizational navigator and collaborator.
• Actively learning, sharing insights, industry practices and developments, within your area of expertise
• Impactful, with a passion for contributing to continuing enhancement of our engineering capabilities with a focus on excellence