Director, Observability Platform Product Manager

Job Description:

The Role

The successful candidate for this role will become part of the Fidelity Architecture & Engineering (FAE) Product Management Office to focus on Observability. Preferred Location: Merrimack, NH, Westlake, TX

FAE's Product & Portfolio Management Office's mission is to provide our internal customers with core and common technologies, products, and services that support Fidelity's overall goals. We are dedicated to supporting the delivery of scalable and secure platforms that enhance efficiency, flexibility, and growth. Our commitment is to continuously innovate and improve our offerings, enabling the organization to fully embrace the latest advancements and align with our business objectives.

The Expertise and Skills You Bring:

• 10+ years of experience in guiding technology-focused teams and functions in a matrixed environment.
• Experience influencing stakeholders, establishing strong relationships, and bringing large cross-functional groups together.
• Strong understanding of open-source observability strategies including technologies supporting monitoring, logging, tracing, metrics, synthetics, and real user monitoring.
• Proficiency with relevant open-source observability tools and platforms, with emphasis on OpenTelemetry's (OTel) logging and metrics capabilities.
• Expertise in managing external vendors on key deliverables, operations metrics, and financial optimization.
• Ability to successfully prioritize requests from multiple teams and visualize progress updates for leaders to deliver maximum value.
• Demonstrated ability to establish relationships to gain in-depth understanding of people, process, and tools required to deliver product marketing for the business.
• You have strong relationship management and interpersonal skills, and the ability to engage and influence senior leaders.
• Expertise in management and use of data analytics, especially with respect to technology and access management risks.
• You possess strong business/technical knowledge related to technology planning and Agile delivery processes.
• You take an analytical approach to understanding customer needs, effectively translate strategic objectives into action, and prioritize reliably to improve value delivered.
• Serve as the voice of the customer by understanding their short and long-term development plans and incorporating them into the Observability platform strategy.
• Maintain a prioritized roadmap for the platform and tools that incorporates BU (Business Unit) requirements and technology initiatives across the various squads and product areas.
• Provide communications to BU partners for events, releases, and other deliverables for the OTel platform.
• Coordinate with fellow internal product managers in FAE and other Enterprise Technology groups to ensure proper alignment of key deliverables.
• Provide oversight of the opensource Observability platforms through the development and tracking of key metrics with a focus towards risk reduction in cost, security, and operations.
• Proactively engage BUs (Business Unit) and stakeholders to anticipate needs and remove roadblocks that enable partners to achieve their goals.