Job Description:
Director, Communications Management
Role
The position exists within Fidelity's Workplace Investing Communications & Education business unit. C&E provides consulting, content development, and delivery services for business partners, prospects, plan sponsors, and their participants across all market segments.
This role leads a team of Communications Consultants (CC). The CC is responsible for developing custom educational materials/campaigns and managing the production workflow of Workplace Investing (WI) communication materials for clients new to Fidelity. The Director drives client and participant satisfaction for Fidelity's communication and education platforms, and proactively identifies and participates in strategic initiatives that will positively impact Fidelity and our clients.
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In this role you will lead a team of Implementation Communications Consultants, who help Fidelity's clients deliver critical information to their employees, retirees and other participants by developing and delivering outstanding communication materials through a variety of channels.
The Expertise and Skills We're Looking For
- Bachelor's Degree - Required or equivalent with 10-12 years experience.
- Management experience is preferred.
- Experience in employee benefits communication and/or financial services preferred.
- Series 7, 63 , and 24 licenses required.
- Strong leadership, facilitation, influencing, decision-making and team building skills
- Collaboration and partnership focus
- Client servicing skills and experience
- Organizational change experience.
- Ability to develop a team across multiple geographical locations.
- Highly organized and able to prioritize and multi-task in a fast paced, matrix management environment.
- Excellent communication and interpersonal skills
- Confident, polished professionalism and an executive presence in front of clients and key business partners.
- Ability to build / share critical thinking and collaborate with senior leaders.
- Leading, mentoring and developing a successful team; provides continuous feedback.
- Cultivate an inclusive environment that values and rewards contributions, drive, initiative, and achievement of results.
- Work collaboratively with other C&E leaders in service of clients, participants, associates, partners, and the firm.
- Reviewing key performance indicator metrics and trends to ensure that satisfaction, risk and quality is optimally led; drives action plans and holds teams accountable for results.
- Supervising registered representatives.
Team
You will optimally mentor the team on project management skills, quality execution and consultation with clients to highlight our value proposition and increase client satisfaction. This role must build positive relationships with internal business partners and influence others to provide support and assist with issues. This role requires client interaction periodically to support CCs, help resolve issues and compliance monitoring. You will bring innovative ideas to the group, be willing to try new things and lead broad-based initiatives.
Company Overview
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.