Senior Director, Business Communications

Hi, we're Oscar. We're hiring a Senior Director, Business Communications to join our Communications team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Senior Director of Business Communications will be responsible for building the Business Communications practice in the Oscar Communications organization. This leader will oversee communications for Oscar’s key business lines: Oscar Insurance and +Oscar (learn more about +Oscar here). The Senior Director of Business Communications will serve as a strategic counselor for Oscar’s senior leaders and as the team expert on integrated communications that accelerate business and company growth priorities. 

The Senior Director of Business Communications will promote and elevate Oscar’s businesses in the market and with our people. This role will be responsible for crafting and executing a holistic and dynamic communications strategy that will optimally position Oscar’s businesses with key audiences and partners, serving as a catalyst for continued expansion in category awareness, brand love, and business growth. The Business Communications leader will partner closely with leaders across the Communications team, including External Communications on B2B and B2C-focused earned media, owned media channel activations, financial communications, and corporate thought leadership. This leader will also partner with Internal Communications on leadership and employee activations. 

In addition, the Senior Director of Communications will work closely with P&L and cross-functional leaders. This role will also be responsible for working downstream with functional experts to ensure business communications execution is consistent, effective, on-brand, and compliant across internal and external campaigns, community activations, and sales enablement.

You will report to the Vice President, Communications.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role. 

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $192,000 - $252,000 per year. The base pay for this role in all other locations is: $172,800 - $226,800 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Develop Oscar’s Business Communications function, leading a growing team of communicators and incorporating best practices in communication and across the healthcare technology industry (people, processes, expectations, work product). 
• Partner closely with Oscar Insurance and +Oscar business leadership, and other senior executives, to map dedicated business line communications strategies aligned with company strategy evolution and in support of highest priority business growth objectives. 
• Drive in-market and national external communications campaigns promoting the value of Oscar Insurance’s and +Oscar’s products and services, including cut-through-the-clutter content, data, and stories leveraging earned, owned, and paid media channels to reach key B2B and B2C stakeholders and client prospects. 
• Develop tailored executive thought leadership platforms, including presentation, event, networking, written, and social media (emphasis on LinkedIn) opportunities, to show the innovative perspectives of our Oscar Insurance and +Oscar leadership.
• Partner closely with Brand, Sales, Growth Marketing, and Product Marketing teams to unearth new story and campaign ideas. Strategically time communications across the business lifecycle with audiences that matter — driving prospect engagement throughout the sales funnel. 
• Work hand-in-hand with the External Communications team to drive earned press coverage with priority national and local outlets, keep the market up-to-date on our latest news, and proactively identify opportunities to highlight Oscar’s businesses in relevant stories – increasing visibility, share of voice, and positive sentiment for Oscar Insurance, +Oscar, and our company. 
• Partner with the Internal Communications team to drive scaled leader enablement, team-based, and broader employee rollouts, further activating our people as carriers of our business line messages and strategies. 
• Plan, own, and coordinate deeper-level leader and employee communications tailored to each business line, including all hands, manager calls, leadership meetings, presentations, talking points, leadership messages / emails, videos, organizational announcements, among others.
• Provide counsel to business leaders and other internal partners on strategic business positioning and issues management.
• Create consistent tone and voice for each Oscar business line, ensuring consistency and connection to larger company thought leadership and messages to ensure relevance.
• Monitor and evaluate results of Communications programs and initiatives — leveraging data, metrics, and new technologies to track progress and feed the business insights for continuous improvement.
• Compliance with all applicable laws and regulations 
• Other duties as assigned 

Qualifications

• 12+ years of experience in public relations and corporate communications for a strategic communications agency or similar in-house role.
• 8+ years experience managing a team of communicators.  
• Experience running Business Communications teams at other companies.  
• Experience managing multiple, complex projects at once and working in a deadline sensitive environment for C-suite-level executives. 
• Experience working in the healthcare technology industry, with an understanding of payor, provider, patient, and B2B services marketplace dynamics.

Bonus Points

• Stellar writing skills, with an ability to produce content quickly, thoroughly, and thoughtfully for a variety of audiences across multiple channels and vehicles.
• Strong verbal communications, with a proven ability to present and clearly and succinctly articulate strategies and recommendations.
• Proactive self-starter with a team player mindset who can jump into virtually any scenario, demonstrating good judgment with Oscar employees at all levels.
• Strong business acumen with proven analytical skills and ability to tie results to strategic business objectives.
• Ability to prioritize and delegate, but comfortable rolling up sleeves to get things done on a nimble team in a fast-paced environment (nearly everything in this role is a team effort).
• Experience working for younger, high-growth companies and more mature companies.  
• Ability to thrive in new adventures with excitement at the prospect of driving new innovations and business models in healthcare.