Communication Manager, Stock Plan Services

Job Description:

The Role

A Fidelity Stock Plan Services (SPS) Communication Manager (CM) is a self-starter and an integral member of a Plan Sponsor's service team. They are responsible for developing participant communication plans for our SPS clients. The CM proactively collaborates with clients and business partners to execute high-quality, effective, and efficient communications. They are passionate about maximizing the Communication & Education (C&E) offering and resources across Fidelity to help plan participants make the most of their equity compensation and their Fidelity account.

This CM will support new client implementation and some corporate actions. They participate in the implementation project team (led by an Implementation Project Manager) and are responsible for the participant communications workstream.

The Expertise and Skills You Bring

• BS/BA required
• Highly organized, detail-oriented, and self-starting
• Ability to juggle competing priorities and varied deliverables
• Ability to provide excellent service while effectively influencing clients toward our recommended communications offering
• Experienced with client relationship management
• History of collaborating with peers and across business units
• Excellent analytical thinking coupled with outstanding communication skills
• Ability to uncover and anticipate needs, synthesize feedback, and develop effective communication strategies
• Demonstrates curiosity, initiative, and ownership, seeking out opportunities to drive progress and transformation
• Experience in managing communication programs is preferred
• Experience working with equity compensation is preferred

• Support 10-15 projects at a time (mainly emerging and mid market clients)
• Create and execute participant communications and education required for assigned projects
• Complete all communication deliverables in a timely fashion
• Provide clear and thorough communication to the client and the Implementation Project Manager regarding workstream deliverables
• Maintain high customer satisfaction as evidenced in project surveys
• Engage in robust discovery to uncover communication requirements
• Promptly triage and address all communications-related queries
• Recommend solutions and guide new plan sponsors through communications best practices
• Introduce new plan sponsors to Fidelity's communications and education offering
• Enable ongoing communications based on plan requirements