Linehaul Supervisor

Position Summary: Join our team as we work each and every moment to deliver the most important package of someone’s day. At FedEx, you’ll be a part of a team that helps make the world more connected by enabling global commerce which helps business prosper, communities flourish and people thrive. Through personal and professional support, development and opportunity, we foster a culture where people deliver exceptional experiences and outstanding service. Job Description: As a FedEx Linehaul Supervisor, you play a key role in achieving the hubs’ operational goals and service commitments. Your focus will be on the driver group. You respond to changes in the network to resolve bottlenecks. You work with our international drivers to achieve customer satisfaction through the timely departures within our network, at optimised costs. You will work approximately 40 hours per week, balancing your time between office for administrative tasks and accompanying drivers on the road. Key responsibilities: • First point of contact and day-to-day coordination to a team of international drivers. • First point of contact for escalation to the drivers. • Motivate and support the team to achieve high levels of performance. • Recruit new drivers. • Train new drivers. • Day-to-day performance monitoring/management and development discussions. • Ensuring that processes and procedures are completed promptly and consistently. • Ensuring that team activities are in line with company goals and regulatory requirements. • Offer guidance to drivers in use of Workday and online learning tools. • Actively support our Health & Safety, Service, cultural and efficiency goals. • Track and resolve complex linehaul problems and incidents. • Monitor corrective measures are being executed to mitigate risks (examples: strikes, driving bans, blockades, safe parking) to ensure highest possible service levels. • Ensure timely and correct administrative data entry in diverse transport management systems. • Maintain contact with other LPC’s, RTH’s, drivers and other (internal) stakeholders. The ideal candidate will have: • Recent experience as International Linehaul Driver within LPC NL • Recent experience in a busy transport and / or dispatch environment. • Good language skills (Dutch and English oral and written required, other European languages will be considered an advantage). • Excellent social and communication skills. • Flexible, discrete, team player, problem solver, hands-on mentality, creative thinker. • Affinity with and knowledge of transport management systems. • Knowledge of local laws (transportation, driving times). • Good Microsoft Office & PC skills. • Excellent geographical knowledge. • Focused on result, accuracy and attention to detail. • Driven to solve problems while using planning and organizing skills. • Able to communicate and align with different stakeholders. • Ability to manage own and teams time effectively with attention to detail in a pressurised environment. What we offer: FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities. FedEx is one of the most admired companies and trusted brands year after year. In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members. Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere. You will be part of an experienced team with a fun and open culture. Additional Information Posting Date: 18-Apr-2024 Closing Date: 29-Sep-2024 FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.