Customer Experience Representative

· This is a 6 -month Contract position. · Candidates must be able to start immediately. · May be absorbed to a permanent position at the end of contract subject to performance. Candidate’s main role is to handle and respond to customer requests, exceptions, inquiries about package pick-up, deliveries, promote and respond to question about FedEx / TNT products and services with the objective to maximize customer satisfaction through incoming calls. When necessary, he/she will also be expected to solve customers’ problems and complaints. Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, Enquiry, Enquiries (Ad Hoc), Basic Complaint Handling, Basic Issue Resolution · Minimum Education: Diploma · Fresh graduates with no experience are also encouraged to apply. · Those with secondary school education with at least 1 year experience are also eligible to apply. · Able to articulate and speak well in English. · Possess excellent communication, customer service, organizational, time management and problem-solving skills · Working hours: Minimum 44 working hours per week excluding meal break (Paid Overtime available) · Working days: Mon – Sat (Off on Sunday) · Available to work on Public Holidays (Public Holiday OT rates available) Australia market working hours – Shift starts at 5 am / 6 am At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.