Company
Federal Reserve Bank of Cleveland
The Federal Reserve Bank of Cleveland is part of the nation's central bank and we've provided many opportunities for professional growth during our history.
For twenty-four years in a row, we've been named "One of Northeast Ohio's Best Places to Work" by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
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To be considered for this role, candidates must be a U.S. citizen.
This role is based in Cleveland, Ohio, and is a hybrid work arrangement - individuals may be required to work some days in the Federal Reserve Bank of Cleveland while working the other days from home.
Organizational Expectations:
This role has responsibility for the oversight and execution of the Treasury Services Incident Management program. You will be responsible for analyzing, designing and implementing incident management processes and systems within the organization. Your role will involve identifying, assessing, reporting, and assisting in resolving incidents to ensure efficient business operations and minimal disruptions. As a business systems analyst you will support a variety of Treasury Services business lines, primarily the Collection Information Repository and TLH with future involvement in Pay.gov and other Treasury Services programs. You will leverage various tools and sources of data to assist in overseeing daily responsibilities, as well as identify opportunities for improving the operational excellence of all accountable programs by ensuring objectives of individual team members are met. Knowledge and skills in using business intelligence tools (such as business objects) will be critical to the function as well as assisting in further developing data analytics capabilities for all other RCM programs. This role requires a high level of collaboration and communication across multiple sites, programs, and organizations. In addition, this role requires on call support on a rotational basis including potential after hours/weekend needs should issues arise.
General Responsibilities:
- Analyze and assess incident management processes to identify areas for improvement and optimization.
- Design, develop, and implement incident management systems and tools to streamline incident resolution procedures.
- Assist in defining and documenting incident management procedures, including escalation paths, response times, and resolution criteria.
- Assists departments with developing business case justification for new or enhanced application software.
- Develops concise system requirements and use cases for use in development processes to support new or enhanced business functionality.
- Assists with the functional testing and/or quality assurance testing during the development cycle helping to ensure that the developed solution meets the business requirements.
- Provides training and documentation to the stakeholders during all phases of the Software Development Lifecycle.
- HVA for primarily supporting a high value asset.
- Provides effective and timely communication to all levels of the organization and project stakeholders.
- Provides analytical support through review of various data sources, make recommendations, and prepare periodic reports, including financial and performance related reports.
- Schedules and facilitates meetings as required.
- May coach and mentor other business analysts.
- Performs other duties as assigned or requested.
- Bachelor's Degree with 3+ years of professional work experience or Associate's Degree with 5+ years of professional work experience.
- Knowledge of regulations, procedures, and practices of a specific discipline.
- Experience in requirements gathering, process modeling, and system design.
- In-depth knowledge of incident management frameworks and best practices.
- Proficiency in incident management tools and systems, such as ServiceNow, Everbridge, or Jira.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Able to perform complex independent research.
- SAP Business Objects is preferred.
Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air. May be required to work non-standard business hours or on-call assistance on an as-needed basis.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Information Technology
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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