The Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian's Employer Services.
- Develop relationships with client by researching and understanding business needs, responding to client requests, and being the liaison between the client and internal departments.
- Create and maintain strategic account plans for top clients within portfolio
- Support the renewal of existing business with the Client Development Executive.
- Responsible for client retention activities and ongoing satisfaction.
- Generate client advocacy that can be used in the market
- Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation
- Maintain and expand relationships within client network across various buyer personas
- Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.
- Lead client briefings, quarterly business reviews and executive summaries
- Collaborate with Customer Success team for data quality best practices and address gaps/opportunities
- Inform and educate clients on new and existing projects/products
- Create and refer leads to Client Development Executive
- You will report to the Sr. Director of Relationship Management
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About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Experience and Skills
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years complex relationship management related experience
- Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)
- Experience with consultative sales, customer service and project management
- Ability to travel
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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