Description
Was du bei uns machst:
- Für unsere Kunden bist du die erste Anlaufstelle: Nimmst Supportanfragen an, berätst zu Produkten- und Anwendungen und bearbeitest Reklamationen
- Tickets stufst du ein, priorisierst diese und löst sie größtenteils eigenständig
- Dabei arbeitest du eng mit den anderen Bereichen zusammen
- Unser Monitoring behältst du im Auge und ermöglichst so ein schnelles Eingreifen bei Statusänderungen
- Zudem überwachst du unser Frühwarnsystem zur Erkennung von Systemstörungen
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Client-provided location(s): 74 Heilbronn, Germany
Job ID: Experian-744000069266650
Employment Type: Full Time
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA With Employer Contribution
- FSA
- HSA
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
Work Flexibility
- Hybrid Work Opportunities
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
- Casual Dress
- Commuter Benefits Program
Vacation and Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Paid Vacation
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Stock Purchase Program
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
