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IT-Support mit Homeoffice in Voll- oder Teilzeit im IT-Service-Team (m/w/d)

AT Experian
Experian

IT-Support mit Homeoffice in Voll- oder Teilzeit im IT-Service-Team (m/w/d)

Heilbronn, Germany

Description

Was du bei uns machst:

  • Für unsere Kunden bist du die erste Anlaufstelle: Nimmst Supportanfragen an, berätst zu Produkten- und Anwendungen und bearbeitest Reklamationen
  • Tickets stufst du ein, priorisierst diese und löst sie größtenteils eigenständig
  • Dabei arbeitest du eng mit den anderen Bereichen zusammen
  • Unser Monitoring behältst du im Auge und ermöglichst so ein schnelles Eingreifen bei Statusänderungen
  • Zudem überwachst du unser Frühwarnsystem zur Erkennung von Systemstörungen

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Client-provided location(s): 74 Heilbronn, Germany
Job ID: Experian-744000069266650
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA With Employer Contribution
    • FSA
    • HSA
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
  • Work Flexibility

    • Hybrid Work Opportunities
    • Remote Work Opportunities
    • Flexible Work Hours
  • Office Life and Perks

    • Casual Dress
    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Stock Purchase Program
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program