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Senior Product Manager, Knowledge Base

New York, NY

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop, or Elo7 you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

Job Description

What's the role?

We are looking for a Senior Product Manager to lead the Entity Understanding team! This team is responsible for applying machine learning to create high quality structured data about Etsy entities (listings, buyers, queries, shops, collections).

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As the Senior Product Manager, you will collaborate with various teams at Etsy, particularly those responsible for developing features for buyers. You will develop a roadmap that delivers capabilities that meet the requirements of these teams and enables them to work towards their goals. You'll work closely with machine learning engineers, data scientists, taxonomists, and designers to bring the product roadmap to fruition.

If you are passionate about solving complex problems and applying cutting-edge ML techniques to address genuine business concerns, such as understanding the millions of buyers and listings on a unique and artisanal marketplace like Etsy, this could be the ideal position for you.

This is a full-time position reporting to the Group Product Manager and the base salary range will be 149,000 - 193,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What's this team like at Etsy?

As a two sided marketplace, understanding the quality of our structured data can be difficult. We are working to build inferences that fill the gap between what our sellers tell us about our inventory and what data we need to unlock personalized high impact customer experiences. The Entity Understanding team is one of the teams that make the Knowledge Base(KB) team at Etsy. The team is passionate about and dedicated to building an in-depth understanding of the unique world of Etsy. Our goal is to build, collect, and model product metadata to make sense of millions of unique items and users, enabling Etsy's teams to craft relevant experiences. We are responsible for the end-to-end process of describing, collecting, enhancing and serving product and user structured data to our internal partner teams:

  • Data structure to capture and collect information at scale from our sellers.
  • ML capabilities to infer new labels and relationships and increase coverage and quality of our data.
  • Storing and serving that data in a performant and accessible way.

What does the day-to-day look like?

  • Provide product leadership by setting product direction, defining clear measures of success and prioritizing the highest impact work for the team.
  • Collaborate with machine learning engineers on approaches to design, build and evaluate new capabilities.
  • Work with partner teams to gather input and define priorities leading to product execution.
  • Evangelize new capabilities across the company using the appropriate channels to drive adoption and impact
  • Perform product discovery to identify areas of opportunities/improvements for new and existing capabilities.
  • Partner with other teams in Knowledge Base to create new datasets, and make KB capabilities easily accessible to internal teams in the appropriate formats and channels.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.


Qualities that will help you thrive in this role are:

  • Experience developing machine learning and natural language processing (NLP) products
  • 2+ years experience in product management
  • Strong analytical and problem-solving skills
  • Excellent communication, and interpersonal skills
  • Experience working in a cross-functional environment.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.

Client-provided location(s): Brooklyn, NY, USA
Employment Type: Other