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Senior Product Design Manager, Buyer Experience

New York, NY

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop, or Elo7 you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

Job Description

What's the role?

As a Senior Product Design Manager of our Commit Initiative, you will guide your design team in delivering the best experience for our buyers so that they can discover and purchase the ideal items from our unique, global marketplace, while making purposeful connections with our passionate and dedicated sellers.

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You will collaborate with partners from Product, Engineering, Research, and Analytics to optimize the core purchasing funnel, on both our web and native products. You'll identify the highest impact new opportunities, and lead your team to turn them into compelling customer experiences. We are looking for a design leader to guide this team in setting our design and product strategy, furthering our customer-centric design practices, identifying connections with designers on other teams across the company, and helping our team to evolve and grow as we scale.

This is a full-time position reporting to the Director of Product Design and the base salary range will be 172,000.00 - 224,000.00 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the US who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What's this team like at Etsy?

The Buyer Commit team is accountable for making it as easy as possible for buyers on Etsy to make a purchase. They do this by empowering buyers to learn from the experience of other buyers, and by streamlining the product information we display throughout the buyer funnel. The team is dedicated to crafting the best buyer experience to drive conversion and deliver on our topline company health metrics via iterative experimentation.

What does the day-to-day look like?

  • Lead product designers across four fully staffed product squads by mentoring and creating career growth opportunities for those on your team
  • Collaborate with cross-functional leads to craft the vision, strategy, and operations of your initiatives
  • Ensure we are building the right products for our customers, and help teams take the best near-term steps toward their long-term vision
  • Advocate for our customer, and guide teams to deliver well-executed and on-brand experiences by using our design system
  • Lead regular design reviews, critiques, and brainstorming sessions for your teams
  • Facilitate continuous learning and improvement for the product design team and its members
  • Recruit and hire outstanding design talent and facilitate onboarding of new designers
  • Partner with our Design Systems team to make plans to evolve the components and styles for our internal tooling needs
  • Work alongside the broader Design Leadership team to craft our teams' culture, processes, and tools
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.


Senior Product Design Manager at Etsy means:

  • You have a track record of leading design strategy for complex initiatives and growing design leaders
  • You lead through ambiguity, making use of your soft skills to persuade and build alignment with senior leaders around a vision and approach
  • You use holistic thinking to identify customer experience opportunities that create impact across the organization
  • You're an experienced design leader who can help shape our design management practices and are sought out as a mentor by other design leaders
  • You incorporate advancements in the field of product design to shape the skills and practices of our team

Qualities that will help you thrive in this role are:

  • Effective articulation of ideas and design solutions
  • Expressing feedback with kindness and candor
  • Tolerance for ambiguity and healthy curiosity
  • Translation of quantitative & qualitative insights into design decisions
  • Contribution to our culture: motivation, optimism, quality, integrity

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.

Client-provided location(s): Brooklyn, NY, USA
Employment Type: Other