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Senior Data Scientist, Trust & Safety

New York, NY

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop, or Elo7 you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

Job Description

What's the role?

We are looking for an experienced analytics professional to support the product teams responsible for building scalable content moderation solutions. Your team's work ensures Etsy provides a safe, trusted marketplace for the millions of buyers and sellers in the Etsy community.

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As a Senior Data Scientist working in the Trust & Safety area, you will deliver clear insights, and provide access to metrics, data, and tools needed for decision-making and optimization at all levels of the organization. You will perform open-ended analyses that inform our strategy for highlighting and protecting our sellers' unique items. You will develop key performance indicators that measure the effectiveness of content moderation tools and enforcement. You will work with engineering partners to build pipelines and evaluate opportunities for automated detection. Are you passionate about using creative thinking and sophisticated analysis to drive product development and content moderation strategy? If so, this could be a great match.

A successful candidate for this role is a strong collaborator and has proven instincts about when to hold the line on methodology, and when to adapt to the changing demands of a project. They approach their work with a genuine sense of curiosity, and they're willing to challenge conventional wisdom to find the right answer.

This is a full-time position reporting to the Manager, Trust & Safety Analytics and the base salary range will be $130,000.00 -$168,000.00 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in U.S who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What does the day-to-day look like?

  • Partner with product, engineering, design, and operations teams; use behavioral and marketplace data to shed light on our users and their experiences on our platform, identify areas for improvement, and drive decision-making.
  • Identify metrics to understand the impact of content moderation solutions and interventions, develop reporting dashboards to track progress, and ingrain these metrics into teams' day-to-day decision-making.
  • Provide strategic insights for content moderation and develop infrastructure that uses the outcomes of human decision-making to improve and expand upon automated solutions.
  • Lead experimentation, help teams set strong hypotheses, and deliver robust analysis of experiment results.
  • Continually evaluate and refine your technical toolkit; teach what you learn to the team.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.


Qualities that will help you thrive in this role are:

  • 4+ years of proven success as a data analyst supporting product teams with data access, reporting, and insights.
  • Successful track record of distilling highly complex problems into narratives that are concise, action focused, and memorable.
  • High proficiency with sophisticated analytical techniques, SQL, and in one of or both Python or R.
  • Experience in the tech industry and in a scaled enforcement environment is preferred.
  • An understanding of adversarial abuse patterns and how they manifest online is preferred.
  • Ability to work and communicate effectively with a variety of partners.
  • Proficiency bringing creative approaches to problem definition, problem-solving, and data analysis.
  • A deep passion for quality data and the integrity of your work.
  • Ability to communicate insights to senior executives verbally, visually, and in writing.
  • A trust in and dedication to Etsy's vision, mission and values.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you've hopefully seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So write to us and tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.

All your information will be kept confidential according to EEO guidelines.

Client-provided location(s): Brooklyn, NY, USA
Employment Type: Other