Who are we?
Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Technical Sales Support Associate
Job Summary
Equinix is looking for an enthusiastic Technical Sales Support Associate to join our Sales Support department.
Being part of the EMEA Sales Support Organisation our mission is to be the single point of contact for all pre-sales related requests and issues. In your role as TSSA (Technical Sales Support Associate) you will be acting as a project manager for all pre-sales activities. As a team, we are responsible for tracking and coordinating progress on all opportunity-related requests, such as legal agreements, quotes, and customer signatures. The TSSA is responsible for supporting the Sales Engineers on pre-sales system and process changes.
As our TSSA, you play a key role in project handling pre-sales activities and you work cross-functionally to solve issues related to quotes, orders, and data. You are the pre-sales operations contact who coordinates tasks seamlessly behind the scenes. You are handling multiple deals across the EMEA region ensuring they conform to Equinix standards, making sure the scope and direction of each is on schedule. Additionally, where there is a policy, process tool or system change impacting the customer or Sales Engineer, the TSSA will make sure they are aware and help them through adoption.
Responsibilities
- Gather info from Sales Engineers regarding scope and solution
- Work with Vendor quote team, or EIS (Equinix Infrastructure Services) project team for Pricing
- Support pre-sales operational activities for complex customer accounts or multi country deals (e.g., Majors, GAM, Network)
- Assist with customer questions via email or phone
- Bridging the gap between Sales, Sales Engineers and Hyperscale Team
- Support Customers and Sales Engineers with creating, tracking status, and garnering escalated approvals for quotes. You also support for system functionality issues, quote complexity, knowledge/training, and high volume of quotes
- Assist with New Customer set up
- Provide live sales support for all system related questions and be the subject matter expertise for any system or process improvements (e.g., ECO enhancements)
- Validate quoting info provided by customers/ Sales Engineers for non-standard quotes. Follow up directly with Sales Engineers on any clarifications or additional info required to accurately generate quote
- Be in sync with the business, proactively flag deal constraints - Capacity, Product, Pricing
- Follow up with customer on required documents and missing information
- Manage quote signature and booking process
- Ensure Customer PO compliance
- Ensure any/all non-system-managed approvals are properly maintained before quotes or other legal documents are released to customers
- Communicate effectively with a variety of departments within Equinix and function well within a team
Qualifications
- BA/BS degree or equivalent experience, preferably in computer-related field
- Extensive experience in Project Managing/ Quote Support / Customer Support Organization
- Siebel, Salesforce, Excel expertise is a plus
- Excellent organisational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customers
- Strong attention to detail with a high degree of accuracy
- Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude
- You have a customer service focus
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.