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Amazon Sales Support Analyst (Remote)


#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

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About the Role:

The Amazon Sales Support Analyst Role is responsible for supporting sales representatives across the Amazon sales region. This non-sales position assists the Amazon VP and Key Account Director (KAD) by identifying new projects, managing customer-facing activities and driving administrative efficiency. May coordinate with the sales and technical team in support of the sale of the company's products.

Candidates located in Pacific Time Zone preferred.

What You'll Do:
  • Collaborates with VP, KAD and Marketing to develop an effective plan for the accounts, to include events, seminars, and roadmap sessions.
  • Uses account planning and management skills to assist the KAD when addressing customer needs in a timely manner and with competitive solutions.
  • Timely documentation within CRM / Marketing software of customer contact and activity data is required for this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
  • Being a trusted resource for sales on the strategic account sales process as well as CrowdStrikes' Pricing & Packaging policies.
  • Shares Best Practices & advises on how to package, price and quote flex activations.
  • Drives and manages attendance for large scale customer events and conferences.
  • Communicates company news/product updates to existing customers and prospects.
  • Provides customer feedback to internal stakeholders for product, systems, and process improvements.
  • Travel < 25%, but the incumbent is expected to attend and represent CrowdStrike at key marketing/sales and company events.
What You'll Need:
  • Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
  • Experience with Annual Recurring Revenue business model
  • 5 + years of experience in Enterprise Sales, Customer Success, or Account Management
  • Previous experience managing SaaS Subscription renewals process
  • Prior experience using and/or Salesforce CPQ Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
  • Tech savvy & excited to work in a fast-paced environment
  • Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings
  • Ability to work independently or in a team environment.
  • Extreme attention to detail and highly organized.
  • Experience driving attendance for and coordinating large scale customer events quarterly and at conferences.
Bonus Points:
  • Utilizes professional and educational training, along with relevant previous experiences, to gain understanding of Amazon's decision-making process, goals, and business objectives.
  • Understands general business and technical context of Amazon.
  • Functional knowledge of security software solutions, software business value concepts and the company's products.


Benefits of Working at CrowdStrike:
  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact , for further assistance.

Job ID: CrowdStrike-R18102
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • FSA
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns