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Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Sales Transaction Coordinator
Job Summary
The Sales Transaction Coordinator for APAC is part of the APAC Sales Transactions Support. Main responsibilities include creating quotes for the Customer and Sales Representatives and shepherding all these quotes through the approval process up to booking.
This role also involves coordination with Sales Reps and working cross-functionally to solve issues related to quotes. The nature of the accounts will require working across different countries of APAC and engage with counterparts in the Global organization of Equinix if applicable sure the customer is aware and help the internal customer through adoption.
In addition, the role includes creation of quotes and will also be responsible to handle order and assets related requests coming from different internal departments.
The Sales Transaction Coordinator will get engaged via cases in SFDC and will work off a queue. The role will have a close working relationship with Sales Support, Sales Reps, Customer, CSM's and Sales Engineers for obtaining the required order information to ensure quotes are not delayed.
Responsibilities
- Monitor/manage the quote request queue (cases in SFDC/Siebel)
- Validate the quoting info provided by Sales Rep, SSA and CSM. Follow up directly on any clarifications or additional info required to accurately generate quotes.
- Accurate and timely creation of all assigned quote requests in Siebel. This applies to both initial quotes and revisions to existing quotes (especially for SO amendments, Custom, Migration, Replacement, Add/Delete/Change SO's)
- Monitor all approval queues within the Quoting Processes and escalate any delays.
- Provide 1st level support to SSA, Sales Reps on generating legal Agreements in SFDC and submitting nonstandard term requests to Legal (e.g. for MCA, GTC, Policies)
- Work cross functionally with a variety of departments within Equinix and function well within a team.
Qualifications
- Ability to work and adapt in an international, fast pace and continuously changing environment
- Excellent organizational, communication and interpersonal skills.
- Ability to professionally communicate and interact with all levels of internal and external customers
- Customer service focus
- Ability to juggle multiple priorities
- Data analytical skills, ability to make structure in complex situations. Strong attention to detail with a high degree of accuracy
- Self- starter attitude, ability to work independently, a fast learner
- Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint required
- Good command of English language (Written and Oral)
Education and Experience
- BA/BS degree or equivalent experience, preferably in computer-related field
- 2-3 years of experience in Sales Support preferably in Telecommunications or IT industry with a basic understanding of the Order Processing cycle
- Siebel, Oracle and Salesforce.com knowledge/experience is a plus
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.