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Equinix, Inc

Sales Support Associate


Who are we?

Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

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Sales Support Associate

Job Summary

The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.

Pre-Sales Administration and Transactions Coordination

  • Coordinates all pre-sales activity for small- and medium-size customers
  • Collects complete and correct data upfront
  • Validates data for accuracy
  • Keeps systems up-to-date with customer information and legal documents
  • Handles cases according to regional Case Management guidelines
  • Oversees quote approval process
  • Assists with New Customer set up
  • Handles issue between Sales Support and other internal groups
  • Operates in the optimized case load range
  • Works on small projects in addition to everyday role

Customer Engagement

  • Follows up with customer on required documents and missing information
  • Ensures Customer PO compliance
  • Follows up on orders
  • Assists with customer questions via email or phone
  • Assists with gathering preliminary QBR info

Complex Deal Support

  • Project manages single country, large, complex deals
  • Manages all changes and keeps the quote and documents up to date
  • Engages cross-functional teams to coordinate requirements against deadlines

Data Integrity

  • Handles Internal Service Tickets to resolve Credit and Billing issues
  • Drive data corrections in Siebel based on fall out report
  • Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

Process and Policy adoption and reinforcement

  • Trains Sales reps on new tools, processes, and policies
  • Delivers refresher trainings to address knowledge gaps
  • Communicates process improvements and enhancements to Sales Team


  • 1+ years of relevant working experience preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Client-provided location(s): Singapore
Job ID: Equinix-266326172
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Mental Health Benefits
    • Health Reimbursement Account
    • On-Site Gym
    • Health Insurance
    • Dental Insurance
    • Fitness Subsidies
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Fertility Benefits
  • Work Flexibility

    • Remote Work Opportunities
    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
    • Casual Dress
    • Snacks
  • Vacation and Time Off

    • Personal/Sick Days
    • Leave of Absence
    • Paid Vacation
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Internship Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Leadership Training Program
    • Promote From Within
    • Mentor Program
    • Lunch and Learns
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program