Customer Project Manager (CPM) 2

Who are we?

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

• Develops project plan/task list using an appropriate planning tool, across a number of functional teams working with information and direction obtained from more experienced colleagues on tasks and activities

• Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists
• With guidance able to identify the needs of stakeholders to keep them informed

• Communicates with a broader group of stakeholders beyond the project team
• The communication tools and templates used (i.e. emails, status reports) require approval and feedback from more senior colleagues

• Captures a list of project risks, issues, assumptions and dependencies for their project
• May require support to manage risks effectively

• Develops and delivers projects for their functional team, and may support on cross functional projects

• Produces schedules of activities based on peoples availability and able to identify problems which may require escalation

• Manages mid-level complexity customer deployments
• Creates and communicates with customers simple project plans for standard project milestones
• Has a general technical knowledge of Equinix products/processes
• Manages activities of cross-functional groups to ensure commitments are met
• Handles mid-level escalations independently (manager-assisted otherwise)
• Resolves standard issues independently (complex with manager assistance)

• 3+ years experience preferred
• Diploma to a Bachelor's Degree preferred
• Prince2 Foundation certification preferred