EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
DESCRIPTION
EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Minato-ku, Tokyo, Japan. As a Cloud Support Engineer / Networking Specialist, you will provide support for Cloud technologies such as Cloud DNS, Virtual Private Cloud, Cloud Load Balancing, Cloud NAT and others.
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We Value
Value the individuals - We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence - We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team - We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers - We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity - We operate legally, honestly and ethically. We take responsibility for our actions.
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Responsibilities
- Provide technical assistance and support as part of a global 24x7-support organization. Agents must be willing to work a 9 hour shift (1 hour break included) within a 24 hour shift cycle, Monday - Sunday, including public holidays
- Resolve end-users' technical issues
- Help companies create their applications and programs
- Advise the best solutions to meet user objectives
- Follow notification and escalation procedures
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
- Trainings and meetings with client
- Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
- Familiar with web protocols (HTTP, HTTPS, TLS/SSL, DNS, etc.)
- TCP/IP networking protocol knowledge, troubleshooting of reachability, latency and throughput issues (TCP/IP, BGP, OSPF or IS-IS, IPv4/IPv6, VPN, NAT, ICMP, Ethernet switch or router configurations, etc.)
- Ability to read and understand code to reproduce customer problems
- Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting (Python/PHP/R) languages
- Operating system knowledge of installation and configuration on Linux and Windows
- Native or Fluent Korean communication
- Business level English (B1+ and higher according to the CEFR, or 750 and higher points on TOEIC)
- Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
- Experience with PaaS, and IaaS technologies, Cloud Computing, Kubernetes cluster management
- Familiarity with level 7 and level 3 load balancers
- Familiarity with common networking troubleshooting tools (traceroute, iperf, tcp route)
- Background in ISP
- Business level Japanese a plus
- Friendly team and enjoyable working environment
- Work-life balance and flexible schedule
- Online training library, mentoring, career development and potential partial grant of certification
- Unlimited access to LinkedIn learning solutions
- Referral bonuses
- Compensation for sick leave and paid time off
- Opportunities for self-realization